Front Desk Coordinator (Full-Time - Albany, NY)

Brightline•New York, NY

4d•$25 - $29•Onsite

About The Position

Welcome to Brightline! We are searching for a stellar full-time (40 hours/week) Front Desk Coordinator to join our team. In this role, you will play a critical part in establishing trust with our patients, supporting clinicians, and ensuring smooth day-to-day clinic operations. You’ll be a key point of connection for families and providers alike - handling admissions calls, scheduling, inventory management, and other essential administrative functions. You’ll also help foster a positive office culture, build systems, and incorporate clinician feedback to support providers in the life-changing work they do. This is an exciting opportunity to join a small, brand-new clinic with a mighty team during a pivotal growth phase. Your work will be integral to delivering exceptional support to every member who accesses our services. This is a fully in-person role at our Albany clinic location. Hours are 9am-6pm (EST), with potential rotational weekend coverage (e.g., every other Saturday).

Requirements

3+ years of experience in administrative, operations, or healthcare roles, with a proven track record of operating with high autonomy, staying exceptionally organized, and executing with high expectations.
A passion for our mission to redefine behavioral health for children and their families
A strong desire to create a standout patient experience, with a background in excellent customer service
A genuine commitment to supporting clinicians in their life-changing work
Enthusiasm for building something new and the drive to work hard, grow, and make a meaningful impact for families
Comfort with a wide range of technologies, including email, EHRs, and scheduling tools, and confidence learning new systems quickly and providing thoughtful feedback
Excellent written and verbal communication skills and a warm, welcoming presence with families
Strong attention to detail and a commitment to following through on tasks, both simple and complex
Exceptional organizational skills, flexibility, and the ability to prioritize effectively day to day
A love of contributing to a thriving office and company culture
A bias for action, responding quickly and taking ownership
A “nothing is too big, nothing is too small” mindset

Nice To Haves

Previous experience in a medical office and/or familiarity with insurance billing.
Basic project management experience or exposure to coordinating project workflows.
Proficiency with Microsoft Excel (e.g., managing data spreadsheets, basic formulas).

Responsibilities

Oversee daily clinic operations from big-picture coordination to day-to-day details, including opening and closing duties and general office upkeep
Proactively identify opportunities to delight members, reduce administrative burden for clinicians, and improve operational processes as we scale
Serve as the first point of contact for patients and families, warmly welcoming them to the clinic and checking patients in for visits
Schedule initial and ongoing appointments for members
Ensure a seamless patient experience by confirming completion of required paperwork and supporting ongoing scheduling needs
Provide care coordination support, including communication with PCPs, teachers, and other providers; managing referrals, records requests, and case updates to ensure timely follow-through for families
Conduct insurance eligibility checks; handle billing, payment inquiries, and collections; and assist clinicians with prior authorizations as needed
Support in-person and virtual appointments with a range of administrative tasks supporting across Brightline clinics & virtual care settings
Maintain a welcoming, well-functioning clinic environment, including general upkeep, light décor for special occasions, and coordination with building management and external vendors
Manage office operations and resources, including office and testing inventory, supply ordering and deliveries, and support in management of the office budget
Participate in and support special projects across clinics focused on improving the patient and provider experience, as well as other special projects as assigned.
Support marketing or outreach efforts as needed (e.g., school fairs, pediatric office drop-offs, community events, community calls), representing the clinic professionally