Front Desk Coordinator - Staten Island, NY

The Joint Chiropractic•New York, NY

2d•Onsite

About The Position

The Joint Chiropractic is seeking a Front Desk Coordinator in Staten Island, NY. This role is ideal for goal-oriented, self-motivated, and proactive individuals with a passion for health, wellness, and sales. The company is dedicated to providing world-class chiropractic care and aims to advance the quality and availability of wellness services. The position involves working in a fast-paced environment, focusing on excellent patient service, achieving sales goals, and managing clinic operations. The Joint Chiropractic operates as the nation's largest network of chiropractic clinics, making quality care convenient and affordable. This specific role is with a franchisee, meaning employment terms, including wages and benefits, are set by the independent business owner.

Requirements

Driven to climb the company ladder
Possess a winning attitude
Have a high school diploma or equivalent (GED)
Have strong phone and computer skills
Have at least one year of previous Sales Experience
Be able to prioritize and perform multiple tasks
Work cohesively with others in a fun and fast-paced environment
Have a strong customer service orientation and be able to communicate effectively with members and patients
Willingness to learn and grow
Accepting constructive criticism in a positive manner and using it as a learning tool
Able to stand and/or sit for long periods of time
Able to lift up to 50 pounds
Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY

Nice To Haves

Office management or marketing experience

Responsibilities

Providing excellent services to members and patients
Gaining memberships in order to meet sales goals
Greeting members and patients upon arrival
Checking members and patients in to see the Chiropractor
Answering phone calls
Re-engaging inactive members
Staying updated on membership options, packages and promotions
Recognizing and supporting team goals and creating and maintaining positive relationships with team members
Maintain the cleanliness of the clinic and organization of workspace
Confident in presenting and selling memberships and visit packages
Keeping management apprised of member concerns and following manager's policies, procedures and direction
Complete transactions using point of sale software and ensure all patient accounts are current and accurate
Participate in marketing/sales opportunities to help attract new patients into our clinics
Educate Patients on wellness offerings and services
Share personal Chiropractic experience and stories
Manage the flow of patients through the clinic in an organized manner