Front Desk Coordinator (Medical Assistant, Medication Aide, EMT, Paramedic)

Lmmc•Grand Island, NE

13d•Onsite

About The Position

The Patient Relationship Coordinator (PRC) is a key driver of the Limitless Way Patient Experience, serving as the first and last point of contact for patients while ensuring a seamless, efficient, and welcoming clinic environment. The PRC plays a critical role not only in starting the patient journey, but in ensuring patients remain engaged and continue progressing in their care. This role is responsible for managing clinic flow, coordinating patient visits, and supporting communication across teams—all while delivering an experience rooted in Excellence, Empowerment, Expertise, Efficiency, and Empathy. The PRC plays a critical role in ensuring every patient interaction is smooth, informed, and aligned with our commitment that Performance Meets Care. As a PRC, you are expected to bring the Limitless Way to life in every interaction: Excellence: Create a professional, welcoming environment and anticipate patient needs. Empowerment: Help patients feel confident, informed, and supported in their care journey. Expertise: Communicate clearly and accurately about services, processes, and next steps. Efficiency: Respect patients’ time through organized scheduling and streamlined workflows. Empathy: Foster a respectful, judgment-free experience where patients feel understood.

Requirements

Strong interpersonal and communication skills
Highly organized with attention to detail
Ability to multi-task in a fast-paced, team-oriented environment
Proficient in EMR, CRM systems, and Microsoft Office
Professional, positive, and patient-centered mindset

Nice To Haves

Medical Assistant, Medication Aide, EMT, Paramedic (mentioned in title, but not explicitly as a requirement)

Responsibilities

Greet and engage patients with professionalism, positivity, and respect.
Ensure patients feel welcomed, informed, and supported throughout their visit.
Provide clear, simple communication regarding appointments, services, and next steps.
Support a consistent, high-quality experience across all patient interactions.
Manage scheduling to optimize patient flow and clinic efficiency.
Ensure accuracy of appointment types, timing, and provider alignment.
Prepare for upcoming clinic days by reviewing schedules and patient needs.
Coordinate with clinical staff to minimize wait times and support timely rooming.
Check patients in and out accurately, including documentation and payment processing.
Maintain accurate and up-to-date patient records within EMR and CRM systems.
Support billing follow-up, including communication on outstanding balances.
Assist with administrative tasks that support daily clinic operations.
Contact new patients to schedule appointments and provide necessary information.
Confirm upcoming appointments and support rescheduling as needed.
Communicate patient needs, requests, and follow-ups to appropriate team members.
Actively ensure patients remain engaged in their care plans by supporting scheduling, follow-up, and ongoing communication.
Conduct follow-up outreach to patients who miss appointments or fall off schedule.
Reinforce the importance of ongoing care and continuity in achieving patient goals.
Proactively monitor and support patient retention by ensuring established patients return for scheduled and recommended appointments.
Collaborate with PRCs, PEMs, and clinical staff to ensure a seamless patient experience.
Support team members as needed to maintain clinic flow and patient satisfaction.
Assist with room readiness, inventory awareness, and general clinic organization.
Contribute to a positive, team-oriented culture with shared accountability.
Take ownership of each patient interaction and ensure no patient feels overlooked.
Communicate clearly, set expectations, and follow through consistently.
Demonstrate professionalism, confidence, and a patient-first attitude.
Work collaboratively with a unity of purpose, supporting team members across roles.
Contribute to the overall success of the clinic through engagement, accountability, and teamwork.