Front Desk Coordinator - Bumble & Bumble - Full Time - 415 W 13th Street - New York, NY

ELC Beauty LLC•New York, FL

58d•$17 - $22•Onsite

About The Position

The Front Desk / Client Experience Coordinator performs hospitality desk duties to ensure efficient operation and delivery of exceptional client/guest service. This role is the first point of contact for clients and guests entering the Salon, playing a key role in upholding company standards for professionalism and service quality. The coordinator is responsible for delivering the ‘Ideal Client Experience’ with high-touch service and excellence.

Requirements

Attention to detail and accuracy
Superior customer service skills
Must be organized, detail oriented and able to multi-task in a high paced environment.
Highly motivated, eager to learn and grow with the company.
Articulate, self motivated, driven and goal oriented.

Nice To Haves

Prior experience in Salon, Spa and/or Retail environments preferred.
Background in Point of Sale systems preferred.
Experience in computer office systems as well as Salon Reservation systems preferred.

Responsibilities

Serve as the first point of contact to greet Salon guests, respond to inquiries, schedule Salon services (both in person and/or over the phone) and perform related tasks ensuring a high level of customer service and process efficiency.
Perform general receptionist duties including answering incoming calls, responding to inquiries, taking messages or forwarding calls in a professional and courteous manner.
Assist in coordination of efforts between other departments: Reservations, Operations, Stylists etc.
Responsible for point-of-sale transactions as applicable: processing payments and managing service/retail transactions.
Maintain thorough knowledge of all Salon operations and services as well as current and ongoing Salon marketing, promotions and programming activities.
Monitor Front of House (desk and retail areas) organization, cleanliness, and stock purposes.
Support re-stocking of Retail shop.
Responsible for closing POS terminal and associated closing tasks such as cash drawer balancing and daily activity financial reporting (adhere to all cash handling policies).
Responsible for re-stocking all unsold retail items left at the reception desk.
Responsible for product knowledge and retail sales.
Assist in closing product sales in order to reach weekly goal.
Cross-train in other operational areas within the Salon to provide backup coverage as needed.
Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity and professionalism to internal and external clients/guests.