Temporary Front Desk Coordinator

Community Economic Defense Project • Denver, CO

33d • Onsite

About The Position

The Community Economic Defense Project (CEDP) is a Colorado-based nonprofit launched in 2020 as the COVID-19 Eviction Defense Project. Our mission is to partner with low-income and working people to build economic and racial equity by confronting economic abuse and investing in community wealth. We use legal, economic, and advocacy tools to challenge unjust systems. Our team serves over 1,000 people per month, combining housing lawyers, economists, data analysts, policy experts, organizers, and technologists. We have served over 68,000 low-income Coloradans, distributing over $280 million in emergency assistance, and have contributed to significant legislation. CEDP's model has been recognized as a best practice by the White House and HUD. Building on our eviction prevention work, CEDP has expanded its integrated services to include disaster response, predatory towing, debt collection, benefit access, rental assistance, and homelessness response. These efforts provide a continuum of care including navigation, advisory services, targeted payments, legal support, and advocacy.

This is an in-person, client-facing position with approximately 70% of the role focused on direct client interaction and about 30% focused on front office operations and administrative support. The Front Desk Coordinator typically supports 30-40 clients per day, with certain events experiencing higher volume, 80-100 clients per day. Clients come from diverse backgrounds and may be navigating stress, crisis, or trauma. The Front Desk Coordinator approaches each person with empathy and respect, while maintaining boundaries, following safety protocols, and applying de-escalation for challenging situations. Experience working with communities that have faced barriers to services is highly valued. Bilingual English/Spanish skills and/or relevant lived experience are strongly preferred.

Requirements

• 2–3 years of direct client-facing experience in a setting such as social work, case management, behavioral health, healthcare/hospital, community services, customer service, front desk/reception, or a related field
• Ability to work in-person in CEDP’s Denver office Monday through Friday, 8:30am-5:30pm
• Demonstrated ability to interact respectfully and effectively with people from a wide range of backgrounds, identities, and lived experiences
• Demonstrated ability to apply trauma-informed and de-escalation principles when interacting with clients who may be experiencing emotional distress, crisis, trauma, or other challenging circumstances
• Ability to collaborate effectively with colleagues across departments and contribute to a team-oriented work environment
• Fantastic organizational skills and ability to self-manage and prioritize a complex workload with rapidly changing demands
• Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies
• High emotional intelligence and professionalism with a strong commitment to equity, inclusion, and public service
• Coordinators are expected to arrive on time, follow safety protocols, and maintain a welcoming, organized office space
• A self-starter, with proven ability to identify, propose, and implement process improvements
• Ability to develop, implement, and manage office standards and policies
• Familiarity with Excel, Word, Google Suite, slack and experience with CRM systems like HubSpot

Nice To Haves

• Bilingual fluency in English and Spanish (verbal)
• Candidates must reside in Colorado, ideally within the greater Denver Metro area

Responsibilities

• Serve as the first point of contact for clients, visitors, and community members entering the office
• Warmly greet clients and visitors and help create a welcoming, respectful, and trauma-informed environment.
• Manage the video doorbell/intercom system and monitor front desk and lobby activity
• Conduct and accurately document in-person client intakes using tools such as the Denver Office Tracker, sign-in sheets, HubSpot, and other internal systems
• Provide estimated wait times and assist with connecting clients to appropriate staff
• Use Slack and email for shift handoffs, updates, and internal communication
• Stay informed on CEDP services to support accurate client referrals
• Coordinate check disbursements following internal protocols
• Use trauma-informed communication, active listening, boundary-setting, and de-escalation techniques to support clients while maintaining a safe environment
• Recognize situations that require additional support and appropriately escalate concerns to supervisors, safety personnel, or other CEDP staff

Benefits

• Hourly rate of $30.46
• $1,000 per year in-person pay differential
• $2,000 differential per year for employees who utilize two languages or more at work (language assessment required)
• Technology stipend of $720 per year

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed