Front Desk Coordinator- OB/GYN Medical Center Associates

Privia Health•Houston, TX

11d•$19 - $21•Onsite

About The Position

The Front Desk Coordinator will perform random daily audits on Patient Services Representative’s (PSR) work to verify accuracy. This role will assist PSRs in balancing their Comprehensive Balancing sheets, finding office codes, CPT, ICD-10 or charges not listed on the router, and updating clinical forms. The coordinator will also perform PSR duties during peak periods or absentees, communicate upcoming changes to satellite offices, and type memos for PSRs. This position requires communication with physicians, clinical personnel, and other supervisors regarding patient problems or departmental personnel. The role involves working closely with various departments such as Appointment, Patient Accounting, Electronic Billing, Quality Control, Cash Posting, and Coding to ensure a smooth workflow. The coordinator will plan, develop, maintain, and improve unit functions, stay informed about the insurance industry and reimbursement, and draft new or revised policies and procedures. Additionally, this role will monitor department resources, including staffing levels, for efficient usage, plan for future resource needs, and follow up on special requests or projects. The coordinator will initiate service requests for system problems, provide guidance in Athena EMR, and evaluate computer and equipment needs for PSR personnel. This position is also responsible for interviewing, hiring, and terminating employees in consultation with the Practice Manager, listening to employee suggestions for improvement, setting and monitoring performance goals, and completing annual performance evaluations. The role includes providing guidance, coaching, and leadership to PSR personnel, maintaining a competent staff through training programs, evaluating and updating job descriptions, assigning tasks, and reviewing payroll time clock edits. The coordinator will participate in educational and developmental activities, attend meetings, and perform other duties as directed.

Requirements

At least 3 years of experience in medical office environment
At least 3 Years of experience utilizing CPT and ICD-9 coding standards
At least 3 Years of experience with Athena EMR.
High School Graduate or GED

Nice To Haves

some college preferred

Responsibilities

Perform random daily audits on Patient Services Representative’s (PSR) work to verify accuracy.
Assist all PSR’s in balancing their Comprehensive Balancing sheets as needed.
Assist all PSR’s in finding office codes, CPT, ICD-10 or charges not listed on the router.
Assist in updating clinical forms.
Perform all duties as described in the PSR job description during peak periods or absentees.
Communicate any up-coming changes to satellite offices.
Type memos for PSRs.
Communicate with physicians, clinical personnel or other supervisors in dealing with specific patient problems/issues or departmental personnel.
Work closely with the Appointment, Patient Accounting, Electronic Billing, Quality Control, Cash Posting and Coding personnel to ensure the smooth flow of work between the various areas.
Plan, develop, maintain and continually strive to improve methods, procedures, controls and co-ordination of unit functions.
Maintain information and keep abreast of information relating to the insurance industry and Privia Medical Group - Gulf Coast reimbursement.
Draft new or revised policies and procedures as necessary.
Monitor department resources, including staffing levels, for efficient usage. Plan for the use of resources and people needed for future tasks and growth.
Follow-up on special requests or projects for completeness.
Initiates service requests for system problems. Follow through to ensure problems are corrected. Provide guidance in Athena EMR. Evaluate computer and equipment needs for PSR personnel.
Interview, hire and terminate employees after consulting with the Practice Manager.
Listen to ideas and suggestions from employees, physicians or other staff for improving the overall performance of the department and/or staff.
Set and monitor performance goals/standards and communicate them to department personnel. Monitor adherence to set goals/standards. Complete and review employee’s annual performance evaluations in accordance with these goals/standards.
Provide appropriate guidance, coaching and leadership for PSR personnel.
Maintain a competent staff through training programs to ensure job knowledge and career progression.
Evaluate and update job description to reflect accurate job content.
Assign and issue instructions for specific or special tasks to personnel as needed.
Review the payroll time clock edits for department personnel.
Participate in educational and developmental activities.
Attend meetings as requested.
Perform other duties as directed by the Physician Owner(s) or Practice Manager.