Front Desk Coordinator (50096)
About The Position
Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. They offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments across over 145 clinics, with over 350 providers and more than 2300 employees in Texas, Arizona, California, Nevada, and Florida. The company is rapidly growing and aims to empower doctors to focus on exceptional care by handling operational aspects. Their core values include collaboration, ownership, respect, excellence, authenticity, and integrity. The ideal Front Desk Coordinator is seen as a “Director of First Impressions,” characterized by being friendly, professional, and possessing a natural talent for prioritizing patients to deliver unparalleled customer service in a thriving, fast-paced clinic.
Requirements
- High School Diploma or GED equivalent is required.
- Minimum 2-3 years of experience working at the front desk in a medical office/clinic.
- Experience with patient check-in and check-out workflows.
- Prior insurance verification and scheduling experience is required.
- Knowledgeable of medical dermatology terms/CPT, ICD-10.
- Quality written and verbal communication skills.
- Quality mathematics skills.
- Professional in appearance and mannerisms.
- Able to work efficiently in a fast-paced environment.
- Able to demonstrate compassion and caring when dealing with others, patients, and co-workers.
- Able to prioritize tasks, understand the provider’s instructions, and know when to seek information or advice.
Nice To Haves
- Prior dermatology or cosmetic experience is preferred.
- Experience using EMR systems is a plus.
Responsibilities
- Accurately and professionally handle front desk operations including answering phones, greeting patients, scheduling all appointments, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.
- Prepare necessary patient paperwork before the patient’s appointment.
- Review EMA for information that needs to be updated.
- Update patients' information and accurately enter it in EMA.
- Identify payer sources, verify insurance eligibility, and verify prior authorization.
- Record and collect patient copays and/or balances at check-in/out.
- Perform other duties as assigned.
Benefits
- Medical, Dental, and Vision insurance
- Short-term/Long-term disability
- Life and other voluntary plans
- 401(k) plan
- Employee Referral Program
- Paid Time-Off
- Company-Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
