Front Desk Coordinator - Pediatric Therapy Practice

Sunny Services•Tallahassee, FL

3d•Onsite

About The Position

Sunny Pediatric Services is a pediatric therapy practice that provides speech, occupational, and physical therapy as well as lactation consultation services to little ones in Tallahassee and surrounding areas. We are seeking a highly organized, friendly, and proactive Front Desk Coordinator to be the first face and voice families meet when they contact our practice.

Requirements

Strong organizational and multitasking skills.
Excellent communication and customer service skills.
Comfortable learning new scheduling and office software.
Warm, patient, and professional demeanor with children and caregivers.

Nice To Haves

Prior experience in a medical, therapy, or pediatric office setting preferred.

Responsibilities

Greet families warmly and check patients in and out for appointments.
Collect co-pays, private-pay fees, and outstanding balances at time of visit.
Answer phones, respond to inquiries, and support families with questions.
Keep the reception and waiting area clean, organized, and welcoming throughout the day.
Manage the daily and weekly appointment calendar, including confirmations and reminders.
Process cancellations and coordinate make-up appointments.
Communicate schedule changes clearly to families and to the clinical team.
Field new patient inquiries and clearly explain our services to prospective families.
Collect and process intake paperwork and required documentation.
Coordinate with the clinical team to schedule initial evaluations.
Follow up with families who inquire but haven't yet scheduled.
Serve as a clear, friendly point of contact between families, therapists, and administration.
Relay important updates to the right team member promptly.
Represent the practice's tone: knowledgeable, warm, and family-centered.