Front Desk Coordinator

Knowledge Services•New Castle, IN

13h•$15•Onsite

About The Position

This position is located in New Castle, IN, with Knowledge Services, a certified woman-owned (WBE) professional services organization established in 1994. The role is for an Eligibility Assistant with the FSSA / Division of Family Resources (DFR), providing general office support and assistance for caseworkers and clients applying for public assistance. The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance for programs including TANF (cash assistance), SNAP, and Medicaid. The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing applications, and assisting clients. Knowledge Services, headquartered in Indianapolis IN, has over 1500 employees and is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. The company is committed to providing opportunities for growth and is guided by its four Pillars: Knowledge, Integrity, Innovation, and Service.

Requirements

Strong customer service background
Ability to maintain confidentiality
Handle conflict in a calm manner
Reliable and dependable in the work place
Ability to multi task
Proven job stability
High School diploma or equivalent
Clean criminal background

Nice To Haves

Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired

Responsibilities

Seated at the front desk of the RCC location.
Perform reception duties such as greeting visitors, signing for packages, booking conference rooms, administrative assistance to site management, etc.
Gathers information as is required as it relates to incident management and reports privacy violations.
Maintain records and postings as assigned.
Monitors employee compliance with physical security policy and local physical security procedures and ensures security of all company and client sensitive information.
Maintains the physical integrity and security of the contract office space.
Respond to employee queries about security issues accurately and helpfully.
Monitors management of the employee badge access control system to ensure timely disabling of badges for all employee terminations and timely new hire badge production.
Reviews monthly access control audit log to ensure all terminated employee badges have been disabled and to review logs for unusual or unauthorized access attempts within the facility.
Investigates such attempts and reports these attempts to offending employee’s manager.
Coordinates preventive maintenance tasks to minimize business interruption.
Adheres to and enforces security protocols and procedures in accordance with Security Policies.
Ensures that no suspicious or potentially harmful people or objects are entering the premises and that company property and resources are not being unlawfully removed from premises.
Communicates with facility management to discuss security issues/concerns and participate in quarterly security audits.
Conducts interior/exterior patrols at least twice daily to monitor the status of access control points.
Regularly complete critical equipment checklist.
Maintains company facilities and regularly creates and submits requests for assistance through our ticketing system.
Works with Property Management and Facility and Security Coordinator to maintain facility.
Completes other duties as assigned.