Front Desk Coordinator - Cinco Ranch in Katy, TX

The Joint Chiropractic•Katy, TX

29d•Onsite

About The Position

The Joint Chiropractic is seeking a driven and customer-service oriented Front Desk Coordinator to join their team. This role is ideal for individuals passionate about health and wellness, with a knack for sales and a desire for career growth. The company emphasizes world-class service and a caring team environment. This position involves managing patient flow, educating patients on wellness offerings, and actively participating in sales and marketing efforts to attract new patients. The company is a leader in the chiropractic industry, known for making quality care convenient and affordable.

Requirements

High school diploma or equivalent (GED).
At least one year of previous Sales Experience.
Strong phone and computer skills.
Ability to prioritize and perform multiple tasks.
Strong customer service orientation and ability to communicate effectively with members and patients.
Willingness to learn and grow.
Accepting constructive criticism in a positive manner and using it as a learning tool.
Able to stand and/or sit for long periods of time.
Able to lift up to 50 pounds.
Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY.

Nice To Haves

Bi-lingual preferred.
Office management or marketing experience a plus!

Responsibilities

Providing excellent services to members and patients.
Gaining memberships to meet sales goals.
Greeting members and patients upon arrival and checking them in.
Answering phone calls.
Re-engaging inactive members.
Staying updated on membership options, packages, and promotions.
Recognizing and supporting team goals and maintaining positive relationships with team members.
Maintaining the cleanliness of the clinic and organization of workspace.
Presenting and selling memberships and visit packages.
Keeping management apprised of member concerns and following manager's policies, procedures, and direction.
Willingness to learn and grow.
Accepting constructive criticism in a positive manner and using it as a learning tool.
Completing transactions using point of sale software and ensuring all patient accounts are current and accurate.
Educating patients on wellness offerings and services.
Sharing personal Chiropractic experience and stories.
Managing the flow of patients through the clinic in an organized manner.