Front Desk Coordinator - Greenwood, IN
About The Position
At The Joint Chiropractic, we provide world-class service to every one of our patients and are looking for a Front Desk Coordinator to join our caring team. This role is ideal for someone with a passion for health and wellness, a love for sales, and the drive, desire, and initiative to work with a world-class organization. We aim to advance the quality and availability of Chiropractic care in the Wellness industry, and this position will play a key role in achieving our goals. The Front Desk Coordinator will be responsible for gaining memberships to meet sales goals, greeting members and patients, checking them in, answering phone calls, re-engaging inactive members, and staying updated on membership options, packages, and promotions. The role also involves managing the flow of patients, maintaining clinic cleanliness, and upholding the company's core values.
Requirements
- Possess a winning attitude!
- Have a high school diploma or equivalent (GED).
- Have at least one year of previous Sales Experience.
- Be able to prioritize and perform multiple tasks.
- Have a strong customer service orientation and be able to communicate effectively with members and patients.
- Able to stand and/or sit for long periods of time
- Able to lift up to 50 pounds
- Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY
Nice To Haves
- Driven to climb the company ladder!
- Have strong phone and computer skills.
- Office management or marketing experience a plus!
Responsibilities
- Complete transactions using point of sale software and ensure all patient accounts are current and accurate
- Participate in marketing/sales opportunities to help attract new patients into our clinics
- Educate Patients on wellness offerings and services
- Share personal Chiropractic experience and stories
- Manage the flow of patients through the clinic in an organized manner
- Providing excellent services to members and patients.
- The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.
- Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
- Answering phone calls.
- Re-engaging inactive members.
- Staying updated on membership options, packages and promotions.
- Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
- Maintain the cleanliness of the clinic and organization of workspace
- Confident in presenting and selling memberships and visit packages
- Keeping management apprised of member concerns and following manager's policies, procedures and direction.
- Willingness to learn and grow
- Accepting constructive criticism in a positive manner and using it as a learning tool.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
