Front Desk Coordinator - New Rochelle, NY

The Joint Chiropractic•New Rochelle, NY

3d•$18 - $20•Onsite

About The Position

The Joint Chiropractic New Rochelle is seeking friendly, proactive, and organized individuals to join their team as Wellness Coordinators. This customer-facing role is ideal for someone passionate about wellness, skilled in multitasking and sales, and excited to be part of a team committed to helping people live healthier lives through routine chiropractic care. As a Wellness Coordinator, you will be the first point of contact for patients, guiding them through their visit from check-in to check-out. You will play a key role in delivering exceptional patient experiences, supporting daily clinic operations, providing front desk management and administrative support, educating patients about wellness offerings, and contributing to membership sales goals.

Requirements

High school diploma or equivalent (GED) required
Minimum of 1 year of sales experience
Strong phone, computer, and communication skills
Health-conscious and committed to a wellness lifestyle
Highly organized with strong attention to detail
Customer service focused with excellent interpersonal skills
Open to feedback and willing to learn and grow from constructive criticism
Physically able to stand and/or sit for extended periods
Committed to upholding The Joint Chiropractic’s core values: Trust, Integrity, Excellence, Respect, and Accountability

Nice To Haves

Office management or marketing experience is a plus
Current or past chiropractic patient experience is a plus
Bilingual (English & Spanish) preferred
Driven, ambitious and motivated to grow within the company
Positive, can-do attitude with a team-first mindset
Able to thrive in a fun, fast-paced, team-oriented environment
Experience in a chiropractic or wellness setting is a strong plus

Responsibilities

Greet patients with a warm, professional demeanor and provide excellent customer service
Educate patients on The Joint’s wellness services, membership plans, packages, and promotions
Confidently present and sell memberships to meet clinic sales goals
Assist patients with intake forms and ensure all documentation and accounts are accurate and up to date
Manage front desk operations: appointment scheduling, patient check-ins/check-outs, and phone inquiries
Complete transactions using point-of-sale software and maintain accurate financial records
Re-engage inactive members.
Support chiropractors and clinic staff with administrative and operational tasks
Manage the flow of patients through the clinic in an organized and efficient manner
Participate in marketing and community outreach to help attract new patients
Keep management informed of patient concerns and follow all clinic policies and procedures.
Maintain a clean and organized clinic and workspace
Foster a positive team environment and support overall clinic goals
Willingness to learn, grow, and take on new challenges
Be able to prioritize and perform multiple tasks in a fast-paced setting