Front Desk Coordinator

CoreLife•Westminster, MD

1d•Onsite

About The Position

At CoreLife, in partnership with MedStar Health, the mission is to combat obesity as a disease by providing an integrated care model that addresses its complexities, including medical treatments, nutritional guidance, behavioral support, and personalized exercise regimens. This approach empowers patients to achieve sustainable health results. The Front Desk Coordinator will play a pivotal role in enhancing the patient experience through exceptional customer service, managing the check-in and check-out process, handling medical insurance and payments, scheduling appointments, answering phones, maintaining clinic appearance, and educating prospective and referred patients about CoreLife's services and programs. The role offers a set 4-day workweek, 10 hours per day, with a 3-day weekend at this location.

Requirements

One (1) year of medical front office experience
Knowledge of medical terminology and familiarity with medical insurance
Passion for changing lives, one patient at a time
Valid CPR license
Strong critical thinking, problem-solving, decision-making, interpersonal, communication, and customer service skills

Responsibilities

Provide exceptional patient experience while managing the check-in and check-out process, which may include helping them complete any paperwork
Handling medical insurance, collecting payments and balances
Scheduling follow-up appointments
Professionally and timely answering the telephone
Managing the appearance and cleanliness of the clinic
Serve as the primary point of contact for our prospective patients
Educate referred patients about the services and programs CoreLife offers