Front Desk Coordinator, Lincoln Park

Kohler Co.•Chicago, IL

4d•Onsite

About The Position

Join our guest services team—the heartbeat of our business and the warmth our guests remember long after their stay. Oversee, lead, train and provide prompt, courteous and professional guest service in the functions of registration, guest departure, cashiering, reservations and information at assigned location. Maintain the smooth operation of each shift at the front desk and initiate programs and policies to ensure guest patronage.

Requirements

A minimum of 4 years customer service or guest service experience required.
Firm understanding of Night Audit processes.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Nice To Haves

Bachelor’s Degree in Hospitality, Business Management or related field preferred
A minimum of 1 year supervisory experience preferred.

Responsibilities

Register guest/member in and out of applicable software system(s).
Provide guests with information on the venue and resort.
Knowledgeable about property and surrounding area, local attractions and shopping services.
Ensure that standards are met through service observations team.
Provide leadership and resolution to all escalated guest or member concerns.
Provide oversight to ensure timely response to special requests; inform teams or departments as appropriate.
Handle all monetary transactions at the front desk as appropriate according to cash handling guidelines.
Accurately post or refund guest charges and fees.
Coach and council cashiering errors as outlined by accounting department, provide disciplinary action when appropriate.
Contact guests/banks with over-credit limit concerns when applicable.
Contact guests who have departed with open balances.
Have a clear understanding of daily yield strategies and the proper execution of those strategies to maximize average daily revenue.
Coordinate between businesses on fully committed days to ensure a seamless guest experience.
Document in detail any guests who may have been relocated and what follow-up action should take place.
Lead, train and develop associates on all processes, procedures, applicable standards and provide coaching and feedback on a timely basis.
Complete special projects as assigned by leaders.