Front Desk Coordinator (Peoria)

Arizona Liver Health • Peoria, AZ

7h • $19 - $22 • Onsite

About The Position

Arizona Liver Health is hiring a full-time, hourly, non-exempt Front Desk Coordinator for its Peoria location. The role supports clinic operations by welcoming and checking in patients, maintaining accurate patient information and records, handling payments and account questions, coordinating appointments, and assisting with calls and chart preparation. The coordinator must protect patient confidentiality and comply with HIPAA requirements. Some inter-office travel may be required using a company vehicle or mileage reimbursement.

Requirements

• At least two years of front-office experience.
• Excellent computer skills.
• Ability to type at least 40 words per minute.
• Knowledge of filing and charting procedures.
• Ability to use a calculator and office equipment.

Nice To Haves

• Medical Assisting degree or certification.
• One year of experience with e-Clinical Works (eCW) or another EHR system.
• Bilingual Spanish and English proficiency, written and spoken.

Responsibilities

• Greet and check in patients courteously, in a friendly and professional manner.
• Verify patient information, including insurance, address, and telephone number, and update it in the practice management system as needed.
• Provide new-patient and annual update forms and review them for completeness and accuracy.
• Scan completed forms and insurance cards, when applicable, into the practice management system within 24 hours of the patient visit, using the correct naming format.
• Verify patient identity by requesting government-issued photo identification and scanning it into the practice management system.
• Determine and collect co-payments before services are rendered, and collect bad debt and outstanding account balances.
• Answer questions about patient accounts, clinic services, and other pertinent matters.
• Assist with chart preparation, including flowsheets and printing or retrieving medical records.
• Check patients out, schedule follow-up appointments, and scan completed flowsheets.
• Comply with HIPAA requirements, maintain patient confidence, protect clinic operations, and follow information-release protocols.
• Assist the call center by promptly and professionally handling incoming calls and routing them to appropriate personnel when applicable.
• Perform other related duties as assigned or requested by the Practice Administrator.
• Demonstrate accountability, customer focus, teamwork, initiative, confidentiality, ethical conduct, and respect.
• Travel between offices when required, using a company vehicle or mileage reimbursement.

Benefits

• Health, dental, and vision coverage, including HSA plans with an employer contribution.
• Two weeks of paid time off.
• Five days of sick time.
• Seven company holidays and two half-days.
• 401(k) with company match.
• Short- and long-term disability coverage.
• Educational assistance.
• Shared company vehicles for required travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed