Front Desk Coordinator / Title Assistant

Title Financial Corp•Anaconda, MT

1d•Onsite

About The Position

This position is a great opportunity to learn the Title and Escrow industry, with potential for learning and career growth. The primary responsibilities of the Front Desk Coordinator are to receive visitors and answer incoming calls, directing them to the appropriate party. This role also involves gathering information to assist customers who are unsure of who to contact, requiring a courteous attitude and quality customer service. The Title Assistant performs clerical duties to support Title Officers, including locating, recording, posting, and computing information for title orders. This includes organizing, filing, retrieving, and updating title materials such as legal documents, reports, and maps. The position reports to the Vice President / County Manager.

Requirements

Must be at least 18 years of age.
Must have a valid driver’s license and have the ability to pass an MVR and background check.
Must have a Notary or receive one within 90 days of starting.
High school diploma or equivalent.
Has a passion for working with people, is customer service oriented, and has the ability to create meaningful relationships.
Ability to stay on task and work independently.
Strong verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times stressful environment.
Proficient computer skills including basic navigation, ability to learn new programs, and previous experience with Microsoft Office Suite or related software.
Ability to operate a company vehicle or personal vehicle for company errands or training.

Nice To Haves

Previous experience in Title, Escrow, Banking, Real Estate, or other related business is a Plus!

Responsibilities

Answers telephone calls, routes them to appropriate individuals or departments, and takes accurate messages in a professional and courteous manner. Uses multiline telephone system.
Greets clients and addresses their questions and concerns. Directs clients to the appropriate individual or department as needed.
Proofreads documents to ensure accuracy and completeness. Correct errors and omissions by tracking necessary information.
Researched and/or records documents and administers the recording processes.
Perform various functions to expedite the flow of policies, including answering phone inquiries, picking up and delivering documents, typing, filing, duplicating, recording and maintaining tasks and workflow.
Daily Courthouse runs to search names and print documents at the Clerk and Recorder's Office
Set up or cancel escrow/title files, which includes the complete filing of deposits and all relevant documents.
Assist the title departments by performing general support tasks to maintain departmental efficiency.
Supports corporate core values, purpose, goals, and culture.
React to change positively and productively, including as a result of the expansion of job responsibilities and expectations.
Communicate with company employees and customers by phone, in person, or through correspondence.
Adheres to all company policies and standards, including the expectation of prompt, predictable, and regular attendance.

Benefits

Competitive benefits plan including medical, dental, and vision for company employees with a contribution toward a spouse or dependent coverage.
401(k) with a competitive discretionary match
Discount on closing fees
Advance paycheck access
Voluntary benefits, including accident, hospital, and pet insurance plans!
Up to three weeks of Flexible Time Off
11 paid holidays from day one of employment.
Volunteer time off to give back to our local communities.
Company-provided employee assistance program
Short-Term Disability
Basic Life Insurance
Wellness program at no cost to employees.