Front Desk Coordinator/ Patient Services Specialist

FYidoctors•San Luis Obispo, CA

123d•$18 - $21•Hybrid

About The Position

Our FYidoctors - San Luis Obispo - California Ave clinic is looking for someone like you to bring your exceptional skills and experience and join us as a Patient Services Specialist! In this role, you’ll deliver exceptional service and support, enhancing the lives of our patients in a dynamic, and rewarding environment that values teamwork and collaboration. This position is a full-time role working 40 hours per week. Our clinic is open Monday to Friday. We offer training. You must be able to work in both our Atascadero and San Luis Obispo locations depending on the needs of the practice.

Requirements

Ability to multi-task and thrive in a fast-paced environment
Proficiency with technology and computers, including MS Office Suite
Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences
A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively

Nice To Haves

Previous retail experience is considered an asset
A high school diploma or equivalent preferred

Responsibilities

Greet and welcome patients to the clinic, manage patient check-in and check-out and engage with patients in person, by phone, and via email
Perform pre-testing to support comprehensive eye care
Coordinate appointments, prepare prescription printouts, and manage billing and payments
Manage eyewear pick-ups and perform minor repairs and adjustments on eyewear
Deliver exceptional customer service ensuring a positive patient experience
Support clinic operations by performing additional duties as required