Front Desk Coordinator/ Patient Navigator Float
About The Position
CoreLife Healthcare is a comprehensive healthcare organization focused on helping patients achieve improved health through an integrated, patient-centered care model. Our team works together to provide compassionate, coordinated care that supports long-term success for patients managing weight, metabolic health, chronic conditions, and overall wellness. We are seeking a professional, friendly, and highly organized Front Desk Coordinator / Patient Navigator – Float to support our Charlotte Market clinics. This role will float between our Matthews, Ballantyne, Pineville, Huntersville, and Salisbury, North Carolina locations based on business needs. The Front Desk Coordinator / Patient Navigator serves as the first point of contact for patients and plays a key role in creating a positive patient experience. This position is responsible for greeting patients, scheduling appointments, managing check-in and check-out, collecting payments, coordinating referrals, handling insurance-related tasks, and supporting daily clinic operations. The ideal candidate has strong customer service skills, medical front office experience, attention to detail, and a passion for helping patients feel supported throughout their healthcare journey.
Requirements
- At least 1 year of medical front office, patient services, medical receptionist, or healthcare administrative experience preferred.
- Knowledge of medical terminology preferred.
- Familiarity with medical insurance, patient scheduling, referrals, and payment collection preferred.
- Current CPR certification preferred or ability to obtain.
- Strong customer service and communication skills.
- Positive attitude and professional demeanor.
- Ability to work in a fast-paced medical office environment.
- Strong attention to detail and organizational skills.
- Ability to problem-solve, multitask, and collaborate with a healthcare team.
- Passion for health, wellness, and helping others.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with patients, teammates, providers, and support teams.
- Ability to provide high-level customer service in person and over the phone.
- Critical thinking and active listening skills.
- Ability to use sound judgment and make patient-focused decisions.
- Strong computer skills and ability to learn electronic medical record and scheduling systems.
- Ability to maintain confidentiality and professionalism in a healthcare setting.
Responsibilities
- Greet patients and visitors in a professional, welcoming, and compassionate manner.
- Manage the patient check-in and check-out process.
- Schedule, confirm, and reschedule patient appointments.
- Answer phones promptly and professionally.
- Assist patients with paperwork, forms, and pre-visit requirements.
- Collect copays, payments, and outstanding balances on patient accounts.
- Verify and assist with medical insurance information.
- Coordinate patient referrals and follow-up needs.
- Prepare patient documents, charts, and schedules for the day.
- Maintain a clean, organized, and stocked reception area.
- Support overall clinic appearance and cleanliness.
- Assist with patient consult preparation and administrative support.
- Support clinical operations as needed to help ensure an excellent patient experience, including weighing patients and assisting with Resting Metabolic Rate testing setup.
- Collaborate with the Office Manager, providers, and multidisciplinary care team to support smooth clinic operations.
- Float between Charlotte Market clinics as assigned, including Matthews, Ballantyne, Pineville, Huntersville, and Salisbury.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
