Front Desk Coordinator II

Smile Doctors • Sioux Falls, SD

2d

About The Position

Looking for a career that makes you smile? We’re seeking a Front Desk Coordinator II to join our growing team. This role involves greeting and receiving customers, performing various administrative duties, welcoming visitors, answering and routing calls, checking in patients, notifying clinicians of patient arrival, making appointments, printing reminders, verifying insurance, making schedule changes, presenting contracts, coordinating payment arrangements, handling shipments and mail, taking payments, updating charts, driving internal marketing initiatives, and encouraging the use of the Smile Doctors Anywhere application. The role also involves communicating office supply requirements to the Practice Director.

Requirements

• High School Diploma or equivalent required
• Six (6) months as a Smile Doctors Front Desk Coordinator I

Nice To Haves

• Bilingual a plus, but not required

Responsibilities

• Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.
• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Notifies clinicians of patient arrival and readiness.
• Makes appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• Verifies insurance information, investigates any issues, and works towards a resolution.
• Makes changes to the patient schedule as necessary.
• Presents contracts to patients, coordinates payment arrangements and/or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.
• Consistently encourages/presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application to support their experience throughout the course of treatment.
• Communicates office supply requirements to the Practice Director for monthly supply order.

Benefits

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED