Front Desk Coordinator I

Smile Doctors • Baltimore, MD

2d • Onsite

About The Position

Looking for a career that makes you smile? We’re seeking a Front Desk Coordinator I to join our growing team. This role involves greeting and receiving customers, determining the nature of their visit, and notifying appropriate team members. The Front Desk Coordinator will perform various administrative duties, welcome visitors, provide information about clinic features, and handle incoming calls, screening and routing them as needed, and taking messages. Key responsibilities include checking in patients, collecting initial information, verifying insurance, notifying clinicians of patient arrival, making appointments, printing reminders, managing schedule changes, coordinating payment arrangements, handling mail and shipments, taking payments, updating patient information, and driving internal marketing initiatives.

Requirements

• High School Diploma or equivalent required
• One (1) year of administrative experience preferred

Nice To Haves

• Bilingual a plus, but not required
• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Responsibilities

• Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.
• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Makes appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• May make changes to the patient schedule as necessary.
• Coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

Benefits

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED