Front Desk Coordinator I

Smile Doctors•Brookings, SD

1d•Onsite

About The Position

VanLaecken Orthodontics is seeking a Front Desk Coordinator I to join their growing team. This role involves greeting and receiving customers, performing various administrative duties, welcoming visitors, answering and routing calls, checking in patients, verifying insurance, notifying clinicians of patient arrival, making appointments, printing reminders, making changes to the patient schedule, coordinating payment arrangements, receiving and delivering mail, taking payments, updating charts, and driving internal marketing initiatives.

Requirements

High School Diploma or equivalent required
One (1) year of administrative experience preferred
Ability to communicate effectively verbally and in writing
Ability to listen and understand information verbally and in writing

Nice To Haves

Bilingual a plus, but not required

Responsibilities

Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
Performs various administrative duties.
Welcomes visitors to the practice and provides information about clinic features.
Answers, screens, and routes incoming calls and takes messages as needed.
Checks-in and collects general information from patients on their first visit.
Verifies insurance information.
Notifies clinicians of patient arrival and readiness.
Makes appointments for returning patients as necessary.
Prints/reprints appointment reminders and school/work excuses.
May make changes to the patient schedule as necessary.
Coordinates payment arrangements or account resolution.
Receives, stores, and delivers shipments and mail.
Takes payments and posts to account.
Updates charts and patient information.
Drives internal marketing initiatives and fosters participation from everyone.