Front Desk Concierge

Stratton Amenities • Needham, MA

1d • Onsite

About The Position

A luxury residential high-rise in Needham, Massachusetts is seeking a Front Desk Concierge to deliver a high level of service to residents and guests. This role is responsible for managing the front desk, creating a strong first impression, and ensuring a consistent, professional, and hospitality-driven environment.

Requirements

• Prior experience in concierge, front desk, hospitality, or customer service preferred
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to remain composed and attentive in a fast-paced environment
• Reliable, punctual, and detail-oriented
• Basic computer skills, including email and property management systems

Responsibilities

• Greet all residents and guests promptly, using proper eye contact, posture, and tone
• Manage front desk operations, including visitor access, package handling, and resident requests
• Maintain awareness of building activity and enforce access control procedures
• Provide accurate information, directions, and assistance to residents and guests
• Coordinate with property management and other on-site teams as needed
• Handle phone calls, emails, and service requests in a timely and professional manner
• Maintain a clean, organized, and professional front desk presence at all times
• Monitor for any issues or irregularities and report to management as required
• Maintain a visible and engaged presence at the front desk
• No phone usage or disengagement while on duty
• Consistent professional appearance and adherence to uniform standards
• Deliver a hospitality-focused experience at all times, not just task execution

Benefits

• health insurance
• dental insurance
• vision insurance
• paid sick leave
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees