Front Desk Concierge

Access Management•Orlando, FL

About The Position

The Front Desk Concierge is responsible for professional, effective and efficient handling of all resident's requests and needs upon entering the community. The Front Desk Concierge provides exemplary service in a manner consistent with the values and mission of the Community. He or she performs responsibilities with outstanding customer service skills. Essential Duties & Responsibilities Greets residents and guests upon entry and responds to requests, questions and any other needs appropriately and professionally; documents issues or transactions as needed. Answer the telephone promptly and attend to callers’ requests appropriately and professionally. Keeps track of activity logs and incident reports for the Community Association Manager to review. Demonstrates excellent customer service, communication and time management skills. Greets and directs residents, guests and invitees. Monitors Emergency Response System. Monitors and controls Electronic Security Control Systems, if applicable. Monitors and controls access to the building. Maintains daily logs, records and forms. Logging in of all packages and tracks them through to pick up by the recipient. Resolves and follows-up on all complaints/issues notifying the Community Association Manager as necessary. Ensures all safety precautions are followed while performing duties. May assist with resident notifications or special events. Other responsibilities as assigned by management. Additional Responsibilities Practice and adhere to Access Management’s Service Standards. Conduct business at all times with the highest standards of personal, professional and ethical conduct. Perform or assist with any operations as required to maintain workflow and to meet schedules. Ensure all safety precautions are followed while performing the work. Follow all policies and Standard Operating Procedures as instructed by Management. Perform any range of special projects, tasks and other related duties as assigned.

Requirements

Outstanding customer service, communication and interpersonal skills
Effective written and verbal communication skills
Ability to work extended hours and weekends
Must be able to lift 30lbs
Work in an upright standing or sitting position for long periods of time
Must be able to stand up regularly to greet residents or remain standing for long periods of time
Must be able to handle, finger, grasp and lift objects and packages
Must be able to reach with hands and arms
Ability to communicate, receive and exchange ideas and information by means of the spoken and written word
Ability to quickly and easily navigate the property building as required

Responsibilities

Greets residents and guests upon entry and responds to requests, questions and any other needs appropriately and professionally
Documents issues or transactions as needed
Answer the telephone promptly and attend to callers’ requests appropriately and professionally
Keeps track of activity logs and incident reports for the Community Association Manager to review
Greets and directs residents, guests and invitees
Monitors Emergency Response System
Monitors and controls Electronic Security Control Systems, if applicable
Monitors and controls access to the building
Maintains daily logs, records and forms
Logging in of all packages and tracks them through to pick up by the recipient
Resolves and follows-up on all complaints/issues notifying the Community Association Manager as necessary
Ensures all safety precautions are followed while performing duties
May assist with resident notifications or special events
Practice and adhere to Access Management’s Service Standards
Conduct business at all times with the highest standards of personal, professional and ethical conduct
Perform or assist with any operations as required to maintain workflow and to meet schedules
Follow all policies and Standard Operating Procedures as instructed by Management
Perform any range of special projects, tasks and other related duties as assigned