Front Desk Concierge- Part Time
About The Position
LIVunLtd is looking for a Front Desk Concierge to join our growing team in the surrounding market! The Front Desk Concierge is a front-facing position that requires polish, poise and a passion for delivering amazing customer service. The Concierge will engage with residents, instill a positive and enthusiastic culture within the building and provide the highest level of customer service. This person must possess an in-depth knowledge of local businesses, entertainment venues and travel options. LIVunLtd’s standards for our Concierge are that this individual understands the value of excellence in customer service and can provide 5 star-level services to all residents at all times.
Requirements
- In-depth knowledge of local businesses, entertainment venues and travel options.
- Great instincts and excellent communications skills.
- Genuine desire to provide amazing customer service.
- Must have a legal right to work in the United States.
Nice To Haves
- 1-3 years of high end customer service experience
Responsibilities
- Represent LIVunLtd's and the property's style and embrace the culture of service of the brand.
- Greet all residents in a warm and professional manner, make them feel welcome, anticipate their needs.
- Act as the point of reference for residents who need assistance or information and attend to their wishes and requirements, including but not limited to; events, excursions, transportation, dining etc.
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
- Answer phone calls, make reservations, take and distribute messages or mail and redirect calls.
- Respond to complaints and strategize to find an adequate solution.
- Maintain quality service by enforcing customer service standards; analyzing and resolving customer service problems.
- Be conducive in maintaining an orderly and clean workspace at all times.
- Adhere to all LIVunLtd policies and procedures, and productivity standards.
- Perform other additional duties and responsibilities specific to the location and upon the request of your manager.
Benefits
- Growth opportunities
- A fun, friendly, professional working environment
- Competitive compensation within industry standards
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
