Front Desk Concierge - Night Shift
About The Position
The Front Desk Concierge serves as the first point of contact for residents, guests, vendors, and visitors within assigned condominium and homeowners' associations. This position provides exceptional customer service, manages front desk operations, supports community security procedures, assists with resident requests, and ensures a welcoming and professional environment for residents and visitors. The Front Desk Concierge works closely with the Community Association Manager and onsite management team to support daily community operations, coordinate communications, maintain accurate records, and assist with administrative tasks. This position plays a key role in enhancing resident experience by providing responsive, courteous, and efficient service while following association policies, procedures, and company standards.
Requirements
- High school diploma or equivalent required.
- Previous customer service, hospitality, front desk, administrative, or property management experience preferred.
- Experience working in a condominium, homeowners' association, hotel, residential community, or hospitality environment preferred.
- Proficiency with Microsoft Office Suite and computer-based communication systems.
- Experience with CINC Association Management software or property management software preferred.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Ability to remain professional, courteous, and composed when handling resident concerns or challenging situations.
- Strong organizational skills and attention to detail.
- Ability to maintain confidentiality and exercise sound professional judgment.
- Ability to work independently and effectively in a community environment.
- Ability to sit, stand, and work at a front desk/reception area for extended periods.
- Ability to communicate effectively with residents, guests, vendors, and management personnel.
- Ability to work assigned schedules, including weekends, holidays, evenings, or extended hours as required.
- Ability to remain alert and attentive while monitoring access points and common areas.
- Ability to walk community areas and conduct basic visual inspections as required.
- Ability to lift and move packages or office materials up to 25 lbs.
Nice To Haves
- Valid driver's license and reliable transportation preferred.
Responsibilities
- Serve as the primary point of contact for residents, guests, vendors, contractors, and visitors entering the community or association facility.
- Provide professional, courteous, and responsive customer service at all times.
- Answer incoming calls, respond to resident inquiries, and direct requests to the appropriate department or team member.
- Maintain a professional and welcoming front desk presence while monitoring lobby and reception areas.
- Verify and document visitor, vendor, contractor, and delivery access in accordance with community procedures.
- Assist with enforcing building access, guest registration, and security protocols established by the association.
- Maintain visitor logs, incident reports, package records, and other required documentation.
- Receive, organize, and distribute resident packages, deliveries, and community correspondence.
- Notify residents of deliveries, visitors, maintenance activities, and community updates as required.
- Assist residents with general questions regarding community procedures, amenities, events, and association services.
- Create and submit work orders or service requests for maintenance concerns through CINC Association Management software or applicable systems.
- Assist with resident communications, newsletters, notices, and community announcements.
- Support the Community Association Manager with administrative tasks, filing, recordkeeping, and document organization.
- Assist with preparation and distribution of meeting notices, forms, and community materials.
- Coordinate communication with vendors, contractors, and onsite personnel.
- Monitor common areas and report maintenance, safety, security, or operational concerns to management.
- Assist with amenity reservations, access control procedures, and community event coordination.
- Maintain confidentiality of resident information, Board communications, and association records.
- Follow association governing documents, community rules, safety procedures, and company policies.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
