Front Desk Concierge, Part-time (HOA)

PMP Management LLC•West Hollywood, CA

13h•Onsite

About The Position

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Front Desk Concierge Resident Service Associate at The Harland in West Hollywood, CA. This role involves assisting the on-site management office with administrative responsibilities to allow the General Manager to focus on key objectives and provide exceptional service to clients. The company, Property Management Professionals LLC. (PMP), is an industry-leading Association management firm with a growing presence in Southern California, Arizona, Utah, Texas, and Colorado. PMP prides itself on delivering a boutique-style service with the support of a larger firm, fostering a people-centric culture that drives growth and success.

Requirements

3-4 years of experience in an administrative role
Extraordinary customer service skills
Exceptional writing and communication skills
Proficient in Microsoft Word, Excel, and PowerPoint
Proficient in reviewing and understanding budgets and financial statements
Strong organizational skills
An honest, responsible, optimistic, and enjoyable demeanor
Prior experience in High-end hospitality or Luxury Reception environment
Exceptional Customer Service
Computer literate on MS Office

Nice To Haves

4 Year College Degree preferred but not required

Responsibilities

Greet all residents and visitors, providing hospitality-like service
Interface with all residents and guests, providing on-going extraordinary service and ensuring questions and requests are addressed in a timely fashion
Serve as the primary layer for access control and key management
Assist with homeowner and tenant package management
Work with General Manager to provide regular and consistent communications to membership with community updates and events via newsletters, e-mail, mail, phone, etc.
Address walk-up resident service requests
Answer all front-desk calls and address call-in resident service requests
Update association website and portal, including both document folders and the community calendar, ensuring all information is up to date
Work with General Manager to ensure all service requests are addressed in a timely manner, providing updates to the respective resident as necessary
Proactively reach out to owners regarding any non-compliance or delinquency matters
Work directly with on-site staff, vendors, and the Association Board of Directors to provide the support as necessary to ensure they’re able to meet their operational duties and obligations
Various other duties as assigned