Front Desk Concierge ~ Montclair
About The Position
Evolve Med Spa is seeking an experienced, energetic, sales-minded, and highly organized Full-Time Front Desk Concierge to join our busy Montclair clinic. This location is fast-paced, high-volume, and constantly moving. We need someone with previous front-desk experience who is confident managing multiple priorities at once, welcoming clients, answering phones and messages, coordinating appointments, processing checkouts, supporting sales, and maintaining the daily flow of a busy office. The right person will have experience working in an active environment where priorities can shift quickly. You should be able to stay organized, think ahead, solve problems, and remain polished and composed—even when several things require your attention at the same time. Sales is also an important part of this position. Our Concierge team educates clients about services, products, memberships, and promotions while supporting rebooking, retention, and clinic goals. You should be comfortable identifying client needs, making recommendations, and confidently promoting our services and products.
Requirements
- At least one year of front-desk, concierge, receptionist, administrative, or similar client-facing experience
- Proven experience working in a busy, fast-paced, high-volume environment
- Sales or service-recommendation experience with the confidence to discuss products, services, memberships, and promotions
- Ability to manage phones, clients, scheduling, payments, messages, and changing priorities simultaneously
- Strong organization, attention to detail, and follow-through
- Confidence handling frequent interruptions while keeping daily operations on track
- A proactive, ready-to-help mindset with the ability to anticipate what needs to be done
- Professional, friendly, and composed communication
- Dependability, sound judgment, and a strong sense of ownership
- Comfort learning new systems, services, promotions, and procedures
Nice To Haves
- Medical spa, beauty, wellness, salon, hospitality, or high-end retail experience is a plus
- Zenoti experience, or similar platforms
Responsibilities
- Welcome clients and create an elevated, personalized experience
- Manage check-in, checkout, payments, rewards, and future appointments
- Answer calls, texts, emails, direct messages, and client inquiries
- Schedule, confirm, and coordinate appointments
- Support client registration, consents, treatment photos, and clinic flow
- Learn Evolve’s services, products, promotions, and memberships
- Recommend services, products, and memberships based on client interests
- Support sales goals, rebooking, retention, referrals, and follow-up
- Maintain accurate client information and confidentiality
- Assist with inventory, office supplies, events, and daily operations
- Keep the clinic polished, organized, and client-ready
Benefits
- $20–$23 per hour, plus monthly bonus potential
- Full health insurance package
- Paid time off
- 401(k) with company matching
- Complimentary and discounted aesthetic treatments
- Employee discounts on products
- Professional development and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
