Front Desk Concierge Weekends

Touchmark•Edmond, OK

1d•Onsite

About The Position

Touchmark at Coffee Creek is seeking a Front Desk Concierge - Receptionist for Saturday and Sunday shifts. This role is responsible for warmly welcoming and directing visitors, serving as a point of contact for residents, guests, and team members needing assistance, answering and monitoring phone calls, responding to resident concerns, providing support to other departments, and conducting campus rounds to ensure community well-being. The ideal candidate is passionate about customer service and hospitality, enjoys working with actively aging adults, and embodies the company's values of Excellence, Teamwork, Hospitality, Integrity, and Compassion.

Requirements

High school diploma or equivalent.
Some experience in a customer service or hospitality position.
Experience and/or understanding of security procedures.
CPR/First Aid certification.
Enthusiastic, positive attitude.
Comfortable answering phones while greeting and providing information to residents, prospective residents and guests.
Excellent at handling multiple tasks simultaneously.
Working knowledge of Microsoft Office applications and basic office equipment.
Able to maintain patient and tactful composure when dealing with residents, family members, staff members and visitors.

Nice To Haves

A sincere commitment to memorable customer service and hospitality.

Responsibilities

Warmly welcome and direct all incoming visitors and guests.
Serve as a "go-to" person for residents, guests, and team members who have questions or need assistance.
Answer and monitor phone calls.
Respond to resident concerns.
Provide support for other departments.
Carry out regular rounds of the campus to support the overall well-being of the community.