Front Desk Concierge Summer Temporary Part Time

Alonso & Alonso Attorneys at Law, PLLC•McAllen, TX

4d•Onsite

About The Position

Alonso & Alonso Attorneys at Law, PLLC is seeking a Front Desk Concierge for a part-time, temporary summer position. The role involves providing a welcoming and professional environment for clients, visitors, and employees, managing communications, and supporting administrative tasks. This is an on-site position in McAllen, RGV. The firm emphasizes personalized client attention through education, consistent updates, thorough case assessment, and customized legal strategies.

Requirements

Bilingual (English & Spanish).
Proven work experience as a Receptionist, Front Office Representative, or similar role.
Proficiency in Microsoft Office Suite.
Hands-on experience with office equipment (e.g., fax machines and printers).
Professional attitude and appearance.
Solid written and verbal communication skills.
Ability to be resourceful and proactive when issues arise.
Excellent organizational skills.
Multitasking and time-management skills, with the ability to prioritize tasks.
Customer service skills.
Strict adherence to limitations regarding providing legal advice or representation.
Written acknowledgment of understanding and agreement to comply with restrictions on non-attorney duties.

Nice To Haves

Experience in a legal, corporate, or professional services environment.
Proficiency with scheduling tools or visitor management systems.
Formal customer service training or certification.
Strong conflict resolution and problem-solving abilities.

Responsibilities

Greet and welcome clients, visitors, and employees in a professional and friendly manner.
Answer general inquiries about company services, directions, or other office-related matters.
Direct visitors to the appropriate departments or staff members and ensure they sign in.
Provide basic information about the company, office procedures, or services.
Handle customer or visitor complaints professionally and direct them to the appropriate team members if needed.
Answer a multi-line phone system, screen calls, and forward incoming calls.
Direct clients to the appropriate person or department, or take accurate messages.
Respond to emails and inquiries, providing necessary information or forwarding them to relevant staff.
Manage office voicemail and ensure messages are distributed promptly.
Make outbound calls and confirm client appointments.
Schedule appointments, meetings, and conference rooms for staff or clients.
Keep track of office calendars and ensure scheduling conflicts are avoided.
Coordinate the availability of team members, conference rooms, and resources.
Perform general administrative tasks such as filing, photocopying, and data entry.
Maintain office supplies and ensure common office areas are stocked and organized.
Handle incoming and outgoing mail, packages, and deliveries.
Prepare or assist in preparing documents for mail-out.
Operate office equipment such as fax machines, photocopiers, and scanners.
Ensure the front desk area is clean, organized, and fully stocked with necessary supplies.
Monitor and maintain office security by ensuring only authorized individuals enter the building.
Follow office procedures for signing visitors in and out.
Monitor office technology and software to ensure they remain functional.
Troubleshoot basic issues with office equipment or escalate to the IT department when needed.
Handle sensitive information with discretion and ensure confidentiality.
Follow company protocols for managing private data.
Immediately escalate matters to a licensed attorney if a client asks a legal question, asks about qualification/application, asks about risks/timelines/likelihood of success, the case involves complex issues, a client requests interpretation of a government notice, a client expresses confusion about legal advice, or any situation arises where the response would constitute legal advice.