Front Desk Concierge Part-Time Weekends

The Park At Oak Grove • Roanoke, VA

4d • Onsite

About The Position

We are seeking a friendly and compassionate Front Desk Concierge to join our assisted living community on a part-time basis. The ideal candidate will serve as the first point of contact for residents, families, and visitors, ensuring a warm and welcoming environment that promotes the quality of life for our seniors. This role is essential in providing excellent customer service and support, contributing to a positive atmosphere within our community.

Requirements

• High school diploma or equivalent
• Exceptional interpersonal and communication skills, with a genuine passion for working with seniors.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Proficient in basic computer skills, including familiarity with Microsoft Office and other office equipment.
• Strong problem-solving abilities and a proactive approach to enhancing resident experience.
• Must be able to work flexible hours, including evenings, weekends, and holidays as needed.

Nice To Haves

• Previous experience in a customer service or concierge role, preferably in an assisted living or healthcare setting, is a plus.

Responsibilities

• Greet residents, families, and guests with a warm, friendly demeanor.
• Answer incoming calls and respond to inquiries, directing them to the appropriate departments or personnel.
• Manage the reception area, ensuring it is organized and presents a welcoming atmosphere.
• Assist residents with scheduling appointments, transportation needs, and activities.
• Facilitate communication between residents, staff, and families.
• Distribute mail and packages to residents, ensuring timely delivery.
• Maintain accurate records, including visitor logs and appointment schedules.
• Assist in the coordination of events and activities within the community.
• Handle administrative tasks such as filing, data entry, and maintaining office supplies.
• Provide assistance to residents with questions or concerns, ensuring they feel heard and valued.
• Promote a sense of community by engaging residents and encouraging participation in social activities.
• Monitor entrance and exit activities to ensure the safety and security of residents and property.
• Identify and report any concerns related to the health and safety of residents.

Benefits

• Competitive pay rate.
• Flexible scheduling.
• Opportunity to make a meaningful difference in the lives of residents.
• Friendly and supportive work environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED