JCC Concierge Staff

JEWISH COMMUNITY CENTER OF DENVER • Denver, CO

6d • $19 - $21 • Onsite

About The Position

The Front Desk Concierge is a key member of the JCC Engagement Team and supports every department. This position is responsible for providing a welcoming, knowledgeable, and service-oriented presence at the front desk. The Concierge serves as the first point of contact for members, guests, and program participants, and plays an important role in supporting the success of JCC programs, events, and daily operations.

Requirements

• Availability to work evenings, weekends, and holidays.
• Excellent interpersonal and customer service skills.
• Previous experience handling money and processing transactions.
• Strong communication skills (written and verbal).
• Ability to multitask in a fast-paced, community-centered environment.
• Friendly, professional demeanor with strong attention to detail.
• Proficient in Microsoft Office Suite and general office technology.
• Ability to lift up to 25 lbs.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous experience working in a community center, nonprofit, or customer service environment is a plus.
• Interest in community building, Jewish culture, or family programming.

Responsibilities

• Create a warm and welcoming environment that reflects the JCC’s mission, values, and community-centered approach.
• Greet each guest with a smile and direct eye contact; provide helpful information about JCC programs, events, and facilities.
• Ensure proper entrance procedures for anyone entering the JCC including staff, JCC Fitness and Aquatics members, program attendees, and vendors.
• Communicate security and facilities issues via internal systems.
• Intake deliverers and contact the appropriate department for timely pickup.
• Become knowledgeable about the full range of JCC Denver programs—including early childhood, arts, family engagement, camps, and community events—to effectively support and guide guests.
• Answer phones and respond to inquiries with clarity, patience, and enthusiasm.
• Assist JCC program participants in navigating registration platforms.
• Support logistics and setup for programs, including checking in guests and directing them to the correct spaces.
• Maintain a clean, organized, and professional front desk area and lobby area.
• Communicate effectively with coworkers and managers, sharing pertinent updates at the end of each shift.
• Support Engagement programs as assigned.
• Perform additional duties as assigned to support the success of the JCC Engagement Team and the JCC as a whole.

Benefits

• Paid Time Off accrued based on years of service and hours worked in compliance with the Colorado Health Families & Workplaces Act.
• Complimentary individual membership to the JCC’s Fitness and Aquatics Center for part-time employees working 5+ hours per week.
• Staff discounts, including year-round access to the JCC’s fitness center and heated pool.
• Up to 20% off for the JCC’s Preschool and Summer Camp childcare programs for part-time employees working 20+ hours per week.
• Discounted tickets to Mizel Arts and Culture events.
• Discounted program and class costs.
• Access to the JCCA’s resource center.
• Ongoing professional development and networking opportunities.
• Educational stipends for qualifying employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED