Front Desk Concierge
About The Position
Stratton Amenities is a hospitality company specializing in luxury, hotel-style front desk concierge services for upscale apartment and condominium communities. We are committed to delivering a polished, welcoming, and service-driven experience that elevates residential living. We are seeking professional, personable, and service-oriented individuals to join our team as Front Desk Concierges. This role is ideal for candidates who take pride in presentation, enjoy engaging with residents and guests, and consistently deliver high-quality hospitality in a luxury residential environment.
Requirements
- Excellent verbal and written communication skills
- Strong customer service and interpersonal abilities
- Professional demeanor and attention to detail
- Ability to remain calm, courteous, and effective under pressure
- Strong sense of ownership and accountability
- Ability to listen actively and respond promptly to resident and guest needs
- Strong organizational and multitasking skills
- Neat, polished, and professional appearance
- Ability to maintain confidentiality and discretion
- Must be able to work evenings, weekends, and holidays as required
Nice To Haves
- Minimum of two years of hospitality, customer service, or upscale residential experience preferred
- Previous experience in hospitality, luxury residential, hotel, or upscale customer service preferred
- Demonstrated ability to deliver consistent, high-level service
Responsibilities
- Greet residents and guests in a warm and professional manner
- Serve as the primary point of contact at the front desk during assigned shifts
- Deliver an elevated resident and guest experience through attentive and anticipatory service
- Answer phones, manage messages, and maintain professional telephone etiquette
- Accurately log, track, and distribute resident packages and deliveries
- Monitor lobby activity and security cameras as required
- Conduct property walks to ensure safety, cleanliness, and presentation standards
- Assist residents with amenity requests, local recommendations, and service coordination
- Build positive working relationships with residents, vendors, and property staff
- Maintain a clean, organized, and welcoming front desk environment
Benefits
- health insurance
- dental insurance
- vision insurance
- paid sick leave
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
