Front Desk Concierge
About The Position
Be the First Smile Patients See. At Skin Vitality, we know that every exceptional patient experience begins the moment someone walks through our doors. As a Front Desk Concierge, you'll be the face of Canada's leading provider of medical aesthetic treatments. Your warmth, professionalism, and positive energy will set the tone for every patient visit, creating an experience that is welcoming, seamless, and memorable. If you genuinely enjoy connecting with people, thrive in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to meet you. Skin Vitality is Canada's leading provider of Botox®, Juvéderm®, CoolSculpting®, PRP Hair Restoration, Sculptra®, EMSculpt NEO®, Morpheus8®, and many of today's most advanced aesthetic treatments. With 14 clinics across Ontario and thousands of loyal patients, we're proud to offer an exciting workplace where passionate people build rewarding, long-term careers.
Requirements
- Has a genuine passion for customer service.
- Loves meeting and helping people.
- Brings positive energy to everything they do.
- Is organized, dependable, and detail-oriented.
- Thrives in a busy, fast-paced environment.
- Can confidently manage multiple priorities while maintaining professionalism.
- Communicates exceptionally well in person, over the phone, and by email.
- Learns quickly and enjoys working as part of a collaborative team.
- Takes pride in creating unforgettable first impressions.
- Be available to work a variety of shifts between 8:00 a.m. and 9:00 p.m., Monday through Friday, and up to 6:00 p.m. on Saturdays.
- Be comfortable travelling between our Hamilton & Burlington clinics as business needs require.
Nice To Haves
- Experience in reception, hospitality, luxury retail, hotels, medical clinics, dental offices, spas, salons, or customer service is considered an asset.
Responsibilities
- Welcome every patient with warmth, enthusiasm, and professionalism.
- Answer incoming calls with confidence while providing exceptional customer service.
- Schedule appointments efficiently and keep our busy clinics running smoothly.
- Guide patients through the check-in and check-out process.
- Process payments and maintain accurate patient information.
- Collaborate closely with our physicians, nurses, and clinic teams to ensure appointments stay on schedule.
- Help maintain a beautiful, organized, and welcoming clinic environment.
- Build lasting relationships by making every patient feel valued and cared for.
Benefits
- Competitive compensation
- Comprehensive training and ongoing professional development
- Career advancement opportunities across our growing organization
- A supportive, collaborative team environment
- A dynamic workplace where every day brings new opportunities
- The satisfaction of helping people look and feel their absolute best
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
