UTS - Temporary Front Desk Concierge at UNC Chapel Hill
About The Position
Serve as the primary point of contact for members and guests, delivering exceptional service through warm welcomes, personalized interactions, and proactive relationship-building. Assist with dining reservations and seating, promote club amenities, services, and events, and coordinate member communications and engagement initiatives. Manage member requests from start to finish and create memorable experiences that enhance member satisfaction and loyalty. Maintain a professional, welcoming club environment, uphold company standards and policies, respond effectively to member concerns using service recovery procedures, and remain adaptable to meet the evolving needs of members, guests, and club operations.
Requirements
- Exceptional customer service skills
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and requests
- Professional demeanor
- Adaptability
Responsibilities
- Serve as the primary point of contact for members and guests
- Deliver exceptional service through warm welcomes, personalized interactions, and proactive relationship-building
- Assist with dining reservations and seating
- Promote club amenities, services, and events
- Coordinate member communications and engagement initiatives
- Manage member requests from start to finish
- Create memorable experiences that enhance member satisfaction and loyalty
- Maintain a professional, welcoming club environment
- Uphold company standards and policies
- Respond effectively to member concerns using service recovery procedures
- Remain adaptable to meet the evolving needs of members, guests, and club operations
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
