Part-Time Front Desk Concierge (NV)

Seabreeze Management Company Inc•Mesquite, NV

21h•Onsite

About The Position

Seabreeze Management Company is seeking a Part-Time Front Desk Concierge to provide high-quality concierge services for residential properties. The Concierge will proactively anticipate customer needs, offer solutions before requests are made, personalize service delivery, remind customers of scheduled events, and protect customers from unnecessary demands. This role is crucial in creating a memorable and responsive customer experience.

Requirements

Positive attitude and professional demeanor, serving as an ambassador for the company.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to read and interpret documents such as operating and procedural manuals.
Ability to perform basic math skills (addition, subtraction, multiplication, division).
Strong communication, organizational, decision-making, and interpersonal skills.
Detail-oriented with thorough follow-through.
Ability to multi-task and work well under pressure.
Professional demeanor with the ability to use independent judgment.
Proficiency with electronic resources (Internet search, Outlook, Word).
Valid state-issued driver's license with a clean driving record.
Ability to proficiently operate a standard transmission vehicle.
Strong written and verbal communication skills.

Nice To Haves

Two years' prior hospitality experience preferred.
Some higher education or vocational training specializing in the hospitality industry desired.
Good geographic knowledge of the surrounding area.

Responsibilities

Open and close facility, including turning on lights, unlocking doors, starting coffee, and stocking the beverage bar.
Manage cash drawer, process resident purchases for events and classes, and balance the drawer at the end of each shift.
Greet residents by name, swipe their cards, and provide a high level of responsiveness and courtesy.
Assist residents with signing up for, suggesting, recommending, booking, and confirming scheduled events, classes, and excursions.
Read and update the pass-on log, maintain a consistent presence at the workstation.
Create flyers for new activities, update event information in various communication channels (concierge book, save the date, weekly newsletter, Sun City website).
Schedule room reservations for events, accommodating clubs and other activities.
Provide personal services such as sending faxes, scanning emails, making copies, sending vacation checks to the police department, and filling out parking lot paperwork.
Make available maps, literature, and other materials.
Be knowledgeable of facility, events, and fitness classes.
Greet and provide information to prospective homeowners and give tours of the facility.
Maintain a clean and organized work environment.
Address resident complaints, questions, concerns, and suggestions promptly and positively, escalating to the Community Manager when necessary.
Serve as an information liaison to the Community Manager and other staff.
Participate in resident organizations and functions when scheduled.
Use professional telephone etiquette.
Be knowledgeable of local current attractions or events.
Assist new homeowners with membership paperwork and vehicle registration, and take pictures of new homeowners.
Provide administrative assistance with architectural applications and collect fees.
Maintain key log and applicable data sheets, taking ownership of loaned keys.
Implement recycling or other cost-saving environmental programs as approved by supervisor.
Assist with package deliveries.
Provide guest waivers for guests to sign and monitor non-residents on property.
Serve as a liaison to clubs, assisting with needs, updating information, and collecting documentation.
Provide continuous updates, edits, reviews, and additions to electronic databases.