Front Desk Concierge

John Rutledge House Inn • Charleston, SC

11d • Onsite

About The Position

The John Rutledge House Inn, part of Charming Inns, is seeking a full-time Front Desk Concierge for their afternoon shift (3pm - 11pm). This role is crucial as the first point of contact for guests, requiring the concierge to be gracious and efficient while maintaining the establishment's reputation for hospitality, service, and luxury. Charming Inns is committed to diversity and creating an inclusive environment.

Requirements

• Outgoing and friendly demeanor.
• Keen eye for detail.
• Ability to multi-task in a fast-paced environment.
• Flexible availability, including weekends and holidays.
• Front desk/concierge experience required.
• High school diploma or equivalent required.
• Working knowledge of Windows computing and multi-line phone systems.
• Must be available from 3pm - 11pm.

Nice To Haves

• Luxury boutique hotel experience preferred.

Responsibilities

• Answer all incoming phone calls and assist the caller with their request or redirect the call.
• Book room reservations with accurate description of room type and correct quote of rate and included amenities.
• Assist guests with recommendations for area restaurants and attractions and secure tickets and reservations when requested.
• Perform check in and check out procedure with guests.
• Collaborate with bell staff and housekeeping to provide a seamless guest experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED