Front Desk & Concierge Specialist

Four Seasons Hotels and Resorts•Palm Beach, FL

3d•Onsite

About The Position

The Front Desk & Concierge Specialist is responsible for providing exceptional service by supporting both Front Desk and Concierge operations. This role ensures a smooth arrival, stay, and departure experience for guests while delivering personalized recommendations and assistance. This position is part of the Front Office team, reporting to Front Office Management.

Requirements

High school diploma or equivalent experience
Strong interpersonal and communication skills, both in person and over the phone
Fluency in English required
Strong organizational skills with the ability to multitask and prioritize
Ability to work independently and in a team environment
Attention to detail and accuracy in systems and guest interactions
Ability to learn and operate multiple computer systems
Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays
Candidates must have valid authorization to work in the United States at the time of application.

Nice To Haves

Previous Front Office experience (Front Desk and/or Concierge) preferred
Knowledge of local restaurants, attractions, and experiences preferred

Responsibilities

Deliver exceptional guest service by managing check-in, check-out, and in-house guest requests
Provide concierge-style assistance, including restaurant, transportation, and local activity recommendations
Anticipate guest needs and resolve concerns promptly and professionally
Maintain accurate guest profiles and input information into property systems
Communicate effectively with internal departments to ensure seamless guest experiences
Maintain knowledge of local attractions, dining, and experiences to enhance guest stays
Support lobby presence and provide assistance throughout the hotel as needed
Ensure all interactions reflect Four Seasons standards of professionalism and courtesy
Work collaboratively with team members across departments