Front Desk Clerk @ Liberty Place

Hilton Grand Vacations • Charleston, SC

10d • Onsite

About The Position

As a Front Desk Clerk, you will be the initial point of contact for our guests, making sure their stay is enjoyable and smooth. If you thrive in a fast-paced setting and have a passion for hospitality, we want to hear from you! This role is at Liberty Place Charleston, a Hilton Club, a new 100-suite property located at the site of the historic Liberty Tree. The team consists of 55 members, and the company culture is evolving with a focus on serving each other, Owners, and guests.

Requirements

• High school diploma or equivalent experience; additional hospitality education is a plus
• Demonstrated background in a front desk or customer service position, ideally within hospitality
• Excellent communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency in using hotel management software and MS Office
• Flexibility to work various shifts, including weekends and holidays
• Strong problem-solving abilities and attention to detail
• A positive demeanor and a phenomenal teammate approach

Nice To Haves

• additional hospitality education

Responsibilities

• Create a smooth, welcoming, and exceptional experience for guests at every step of their stay, from arrival to departure.
• Respond to guest inquiries and resolve issues promptly and courteously.
• Handle reservations, cancellations, and modifications efficiently.
• Maintain accurate records of guest accounts and transactions.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Promote hotel services and amenities, enhancing the guest experience.
• Handle cash, credit card, and other transactions with utmost accuracy.
• Ensure the front desk area is clean, organized, and presentable at all times.

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match.
• Paid Time off and Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED