Front Desk Clerk, Nova Guides

Delaware North•Rifle, CO

23d•Onsite

About The Position

Delaware North Parks and Resorts is hiring a part-time Front Desk Clerk to join our team at Nova Guides in Red Cliff, Colorado. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived; apply now join our team. Join our tight-knit team working together in the beautiful setting of Camp Hale, Colorado. With easy access to world-class skiing and snowboarding at Vail and Beaver Creek resorts, plus plenty of summer outdoor activities like hiking and fly fishing, there's lots to keep you busy before, during, and after work! Delaware North operates Nova Guides and Camp Hale Weddings located in the Vail, Colorado area. The property features a main lodge with a restaurant and retail shop. Nova Guides provides ATV/UTV guided tours and rentals, winter snowmobile and snow coach guided tours and rentals, and private fly fishing and archery instruction. Delaware North Team Members receive 50% off on meals on workdays, and 20% off retail shop items. Twice yearly, enjoy Free Family Day, offering free access to Jeeps, Snowmobiles, and Side-by-Sides. We accept applications on an ongoing basis until the role is filled. There is no fixed deadline to apply.

Requirements

Must be at least 18 years old
Good interpersonal communication skills in person and by phone and previous customer service experience is beneficial
Ability to multitask, function in a professional manner under pressure from guests and supervisors

Responsibilities

Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
Manage cash and credit card transactions while keeping accurate paperwork
Resolve small guest issues immediately, delivering items to guests as needed
Monitor and balance the daily figures, post room and tax charges on guest accounts

Benefits

Health, dental, and vision insurance
401 (k) with company match
Paid vacation days and holidays
Paid parental bonding leave
Tuition or professional certification reimbursement
Weekly pay
Free activity rentals year-round
Free Vail pass recreation area season pass
Free shift meal with full-day guided tour
Employee discounts, including 50% off on-site restaurant, 20% off gift shop, and grocery purchases
Friends and family discounts on Explorer Cabins
Monthly team member appreciation events
Reimbursement of guide pack supplies
Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide