Concierge II

Aramark•Cochrane, ON

50d•Remote

About The Position

ARAMARK Remote Workplace Services, in partnership with Moose Cree group of companies, is hiring a Front Desk Clerk for a remote lodge near Cochrane, ON. The Front Desk Clerk is responsible for ensuring guest satisfaction by assisting with guest needs, booking reservations, acting as a point of reference for guests who need information, and resolving or escalating any guest concerns or issues. Applications without resumes attached will not be considered. Comprehensive benefit packages are offered. Transportation is provided out of Timmins or Cochrane, ON; a travel allowance is available for some areas that are further away. Rotations are 14 days on/14 days off. All candidates considered for hire will be required to successfully pass a pre-employment D&A test and criminal background check.

Requirements

Previous guest services experience required
Demonstrates excellent customer service skills
Demonstrates interpersonal and communication skills, both verbal and written
Demonstrate organization skills, accuracy, and attention to detail

Nice To Haves

Supervisory experience in a related role preferred

Responsibilities

Understand guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
Greet and provide customer service to guests while anticipating their needs
Fulfills special requests made by hotel guests and participates in the organization of special events
Arrange events, excursions, transportation etc. upon request from hotel residents
Schedules and assigns daily work assignments to the guest services team and oversees completion of tasks
Coordinate guest itineraries, prior to the guest’s arrival, for requests received via phone, and e-mail
Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers. Is adaptable to customer needs.
Maintains all assigned ancillary and department areas and corridors in a clean neat and sanitary manner, to protect safety and health of others and in compliance with accurate preventative maintenance procedures as outlined in department policy.
Inspects and uses judgment in determining which cleaning techniques outlined in orientation guidelines to follow.
Demonstrates efficient and safe use of housekeeping equipment and solutions as observed by supervisor.
May disinfect and sterilize equipment and supplies, using germicides and sterilizing equipment.
Diligently employs universal precautions when disposing of trash and bio-hazardous materials.
Keeps cart properly stocked with equipment and cleaning supplies; ensures all chemicals are accurately labeled, and all equipment is in good working condition.
Promotes effective interpersonal and interdisciplinary relationships, maintains professional conduct at all times.
Assists in improving productivity and efficient operations of the department.
Demonstrates commitment to professional growth and competence by adherence to component and departmental training commitments.
Job duties may change or new ones may be assigned without form