Front Desk Clerk - Split 32 Hours | AWA + ESX

COMMUNITY HOUSING PARTNERSHIP•San Francisco, CA

28d•Onsite

About The Position

The Front Desk Clerk is the gatekeeper to the Residences, responsible for enforcing HomeRise policies to ensure safe and decent housing for residents. This role involves monitoring daily building activities, providing 24-hour security, and responding to emergencies. As the initial point of contact for visitors, Front Desk Clerks must maintain professional, courteous, and respectful conduct, enforcing property rules while fostering a welcoming environment. The position is supervised by an Assistant Site Manager or Site Manager.

Requirements

High School diploma or GED required.
Minimum of two years’ experience in residential supportive and/or affordable housing property management as a desk clerk or in a similar position.
Strong written and oral communications skills.
Organized with attention to detail.
Ability to work independently and follow instructions with minimum direct supervision.
Ability to handle confidential information appropriately.
Ability to communicate with diverse types of people.
Good humored, courteous and professional demeanor.
Basic working knowledge of computers and Microsoft Office (i.e. Microsoft Word™, Microsoft Excel™, or similar).
Commitment to helping formerly homeless people to regain and maintain their independence.
An understanding of and experience working with issues of homelessness and recovery issues.
Ability to appropriately respond to and resolve conflict.
Valid phone number required.

Nice To Haves

Applicants with de-escalation and conflict resolution training recognized.
HomeRise Training Institute / Desk Clerk Training Program successful participant a strong plus.
Bilingual/Spanish a strong plus.

Responsibilities

Follow all rules and procedures outlined in the Housing Operations manual, Employee Handbook and HomeRise House Rules.
Follow new and revised procedures as developed and distributed.
Monitor daily common area activities of building residents and guests.
Maintain building security.
Screen all visitors to the building.
Maintain complete and accurate building logs, records, journals-Visitor Log, Overnight Log, Daily Log, etc.
Respond to building emergencies in compliance with the Property Management manual.
Treat residents with respect and dignity-showing courteous behavior and patience.
Assist residents in completing work orders, incident reports and complaints.
Assist the Building Manager with administrative tasks as directed.
Maintain a clean and presentable work area, building entry and lobby.
Accurately complete incident reports and complaints.
Attend All-Staff meetings and scheduled Front Desk Clerk meetings unless prohibited by work schedule.
45-minute meal period will be an "on duty" paid meal period.
Other duties as assigned.

Benefits

100% employer-paid employee healthcare options (Kaiser or Sutter)
dental
vision
life & disability insurance
FSA for childcare, medical and commuter expenses
a 403(b) retirement investment plan with employer match
Employee Assistance Program
paid on-the-job training
career advancement within a growing organization
professional development opportunities with an annual Education Benefit that includes paid time off
PTO (2 weeks accrued for the first 12 months and 3 weeks accrual from 13-36 months of continuous service)
14 paid holidays with one floating day for your birthday
sick time accrual
Employee Referral Program
HERO Award recognizing outstanding performance in the line of duty
sabbatical leave after 5 years of service