LEC Hotel Front Desk Clerk (PT)

Hollywood Casino Lawrenceburg • Lawrenceburg, IN

14h • Onsite

About The Position

PENN Entertainment is seeking a Front Desk Clerk to join their team. This role involves providing friendly and efficient service to guests, managing reservations, and assisting with various hotel and casino-related duties. The company emphasizes a fun and fast-paced work environment with opportunities for career growth and support for team members' well-being.

Requirements

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• Must possess excellent customer service and interpersonal skills.
• Must have good written and verbal communication skills; must be fluent and literate in English.
• Must have basic math and money handling skills.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Must have ability to work efficiently in a team-oriented environment.
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
• Must be able to work a flexible schedule including nights, weekends, holidays, fluctuating days off, and overtime as needed.
• Ability to tolerate second-hand smoke, noise, and bright lights.
• Ability to work at a fast pace in often crowded/noisy environment.
• Must meet professional appearance standards as prescribed by company policy.
• Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee must be able to lift and/or move up to 50 lbs.

Nice To Haves

• Prior hospitality or Front Desk experience preferred.
• Strong computer skills with proficiency in Microsoft Office applications preferred.
• Ability to maintain a high level of confidentiality and professionalism.

Responsibilities

• Provides friendly and efficient service to guests during check in/check out procedures.
• Makes and confirms reservations and assists guests with problems or questions.
• Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.).
• Performs Front Desk, Call Center, and other Hotel-related duties when necessary.
• Keeps supervisor informed of any problems.
• If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.
• Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.
• Maximizes resort revenues by selling reservations based on predetermined rate strategies.
• Accurately enters all reservations into the computer system according to departmental policy and procedure.
• Provides information to guests regarding local services and events.
• Assists the Player Development team with all reservations and requests.
• Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.
• Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.
• Remains current on all casino activities and assists guests with all inquiries.
• Answers phone and assists with clerical tasks.
• Ensures that rooms are clean prior to issuing keys.
• Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization.
• Maintains an operating bank, renders bills, and issues change.
• Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.
• Responsible for the control of safe deposit transactions.
• Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.
• Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.
• Takes appropriate steps to maintain Hotel security and safety.
• Handles PBX switchboard as directed.
• Provides positive communication and uses Hilton CARE Culture skills with every patron and co-worker.
• Performs duties in a safe manner; reports any potential safety hazards to management staff.
• Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
• Maintains strict confidentiality in all company matters.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED