Front Desk Clerk - Steady Extra (The LINQ LV)
About The Position
As a Front Desk Clerk, you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, Front Desk Clerks are resources for all guest questions with an upbeat and positive attitude and are the first line of defense when resolving guest complaints. The Linq is centrally located in the heart of the Las Vegas Strip, famous for its comfortable atmosphere and friendly customer service. The resort offers 2,640 rooms and suites, nearly 75,000 square-feet of casino space offering world-class gaming and 40,000 square-feet of meeting and banquet space.
Requirements
- Upbeat and positive attitude
- Ability to achieve maximum customer satisfaction
- Ability to comply with all Standard Operating Procedures and Standard of Service
- Ability to receive all pertinent information accurately
- Ability to accommodate special requests whenever possible
- Ability to follow hotel rate structures and selling strategies
- Ability to handle guest check-in and check-out in accordance with hotel credit and cash handling policies
- Ability to resolve customer complaints
- Ability to answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc.
- Ability to troubleshoot all in-room movies / phone / billing problems.
- Ability to cancel room reservations according to procedures.
Responsibilities
- Check-in and check-out guests, respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Standard Operating Procedures and Standard of Service.
- Register guests to room while receiving all pertinent information accurately.
- Perform guest registration and room assignments, accommodating special requests whenever possible.
- Pre-register and block reservations.
- Take same-day reservations and when necessary, future reservations following hotel rate structures and selling strategies.
- Handle guest check-in and check-out in accordance with hotel credit and cash handling policies in an efficient and friendly manner.
- Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc.
- Troubleshoot all in-room movies / phone / billing problems.
- Cancel room reservations according to procedures.
- Prepare key packets, ensure miscellaneous brochures are fully stocked.
- Perform other tasks as assigned by supervisor or assistant manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
