Front Desk Clerk- Full Time - 3pm-11pm and 7am-3pm- Homewood Suites Edina, MN

Concord Hospitality Enterprises•Edina, MN

7h•$17 - $18•Onsite

About The Position

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Requirements

At least 18 years old
Legally allowed to sell alcohol

Nice To Haves

Passion to serve others
Keen sense of being proactive, responsive, and caring
Winning personality
High sense of responsibility
Pride in your work, the hotel, and your employer

Responsibilities

Assisting guests efficiently, courteously, and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
Post guest charges, collect payments, and follow all cash handling procedures as required by Concord
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns
Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures
Selling alcohol from the bar