Front Desk Clerk- Part-Time - Overnight

Auburn Marriott Opelika Resort & Spa at Grand National•Mobile, AL

2d•Onsite

About The Position

At Battle House Hotel and Spa, we pride ourselves on delivering unparalleled service in a stunning environment. Our hotel is full of charm, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guests. This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests. As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package.

Requirements

Ability to empathize with guests and take swift action.
Professional and hospitable manner.
Knowledge of room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status.
Ability to respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions.
Up-to-date knowledge of groups or events in-house and current local events.
Understanding of qualified discounts, their availability, and the proper application of vouchers.
Ability to handle future and same-day reservations efficiently.
Ability to conduct guest check-ins and check-outs efficiently, friendly, and professionally.
Ability to assist guests with the use of safe deposit boxes.
Ability to accurately post, correct, or adjust charges to guest accounts.
Knowledge of hotel credit, cash-in-advance, and check-cashing procedures.
Ability to maintain and complete Front Desk reports thoroughly.
Ability to handle cash transactions with accuracy and integrity.

Responsibilities

Provide smooth guest arrival and departure procedures while maintaining high hospitality standards.
Verify the accuracy of room blocks, pre-registration, and pre-assignment of rooms.
Properly assign rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status.
Handle guest concerns in a professional and timely manner to find appropriate solutions and ensure guest satisfaction.
Warmly greet guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.
Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.
Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.
Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies.
Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.
Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.