Front Desk Clerk - MGM Springfield

MGM Resorts International • Springfield, MA

22h • $19 • Onsite

About The Position

We are looking for an experienced Front Desk Representative with 1+ years of face-to-face guest service experience to create incredible moments for our guests from the time they arrive at MGM Springfield. In this role, you will manage guest check-ins and check-outs, handle cash transactions, and partner with various departments to ensure exceptional service and satisfaction throughout their stay. If you are passionate about guest relations and have a knack for creating memorable experiences, we want you on our team!

Requirements

• 1+ Years of Prior Relevant Face to Face Guest service experience is preferred
• Willing and able to work a Full-time schedule consisting of 3:00pm-11:45pm with Tues-Wed off, this includes working weekends and holidays

Nice To Haves

• 6+ Months of Prior Cash handling experience is preferred

Responsibilities

• Welcome guests to the property and provide exceptional service by anticipating needs and resolving complaints.
• Manage guest check-ins and check-outs, including early and late arrivals and walk-ins.
• Enhance guest experiences by offering upgrades when available and promoting MGM Rewards enrollment and benefits.
• Collaborate with Housekeeping and other departments to meet guest expectations and special requests.
• Process payments, handle cash and credit transactions, and ensure accuracy in charges and credits.
• Control and issue room keys while maintaining guest security, privacy, and confidentiality.

Benefits

• Company uniform issued with free dry cleaning offered onsite
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees