Front Desk Clerk
About The Position
Are you energetic, outgoing, and passionate about delivering outstanding guest service? Join the team at Hilton Madison Monona Terrace, part of the Marcus Hotels & Resorts family, and be one of the first friendly faces our guests see when they arrive. We are currently seeking a Front Desk Clerk who thrives in a fast-paced, guest-focused environment. If you enjoy interacting with people, solving problems, and creating welcoming experiences, this may be the perfect role for you. As a Front Desk Clerk, you will be responsible for delivering prompt, courteous, and professional service while managing front desk operations.
Requirements
- Ability to stand and move throughout the front office while performing essential job functions
- Strong communication skills, including the ability to read, write, and speak English clearly
- Basic to moderate computer skills with the ability to accurately input and retrieve information
- Strong attention to detail and problem-solving skills
- Observational and visual ability to detect emergency situations
- High school diploma or equivalent required
Nice To Haves
- Previous hotel or front desk experience is a plus, but not required
Responsibilities
- Greeting and welcoming guests upon arrival and departure
- Checking guests in and out of rooms accurately and efficiently
- Selecting appropriate room assignments based on guest needs
- Responding to guest requests, questions, and concerns in person and by phone
- Handling and documenting guest issues, escalating concerns to management as needed
- Providing information about hotel amenities, outlets, services, and the local area
- Answering phones promptly and professionally while accurately inputting information into computer systems
- Maintaining cash handling accuracy, including responsibility for a personal house bank
- Assisting with luggage storage when necessary
- Remaining calm, alert, and professional during busy periods or emergency situations
- Effectively working with internal and external customers, using patience, tact, and diplomacy
- Performing additional duties or projects as assigned
Benefits
- A free, well-balanced meal every shift
- Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
- Discounts at Marcus Hotels & Resorts restaurants, lounges, spas, golfing, and skiing
- Free employee parking (when available) or Metro bus passes
- “Two for one” movie coupons at Marcus Theatres
- Ability to transfer to other Marcus properties while maintaining your service status
- Early wage access
- Paid time off
- Medical, dental, and vision insurance (available for full-time associates after 30 days)
- Company-paid life insurance, employee assistance program, and 401(k) with employer match
- Hilton-branded training and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
