Front Desk Clerk

Marcus Corporation•Omaha, NE

4d•$16

About The Position

Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? Do you aspire to grow your career at a premier hotel in downtown Omaha? If so, the Omaha Marriott at the Capitol District is the perfect place for you! We are seeking a dedicated Front Desk Agent to join our dynamic team and contribute to the exceptional guest experience we're known for. As a Front Desk Agent at the Omaha Marriott Downtown, you'll be the first point of contact for our guests, creating unforgettable first impressions by providing warm welcomes, efficient check-ins, and seamless departures. Located in the heart of downtown Omaha, the Omaha Marriott Downtown is a premier destination known for its world-class hospitality, sleek design, and exceptional service. Ranked among the top hotels in the city, we take pride in creating unforgettable guest experiences and that same commitment extends to our team members. With 333 modern rooms and over 15,000 square feet of event space, our hotel serves as the anchor of Omaha's vibrant Capitol District. Just steps from the CHI Health Center and Charles Schwab Field home of the NCAA College World Series our upscale property is a hub of energy, style, and opportunity. Whether you're looking to grow your hospitality career or be part of a team that delivers excellence every day, this is your chance to shine in one of the city's most dynamic and inspiring environments.

Requirements

High school diploma or equivalent required.
6+ months previous work experience in a guest service position required, preferably within the hospitality industry.
Able to work independently, has good judgment, problem solving, and decision-making skills.
Ability to read, listen, and communicate effectively in English, both verbally and in writing.
Excellent customer service and communication skills are required.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergencies.
Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.

Responsibilities

Deliver exceptional guest experiences from check-in to checkout.
Masterfully handle reservations, inquiries, and complaints using Marriott hotel systems.
Maintain composure and professionalism under pressure, resolving guest issues effectively.
Build strong guest relationships through personalized service and local knowledge.
Demonstrate strong communication and interpersonal skills, both in-person and on the phone.
Accurately manage financial transactions and maintain cash handling responsibilities.
Effectively multitask and prioritize tasks in a fast-paced environment.
Contribute to overall hotel operations by performing various administrative duties.

Benefits

A free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts and Marriott-branded properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
Two for one movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Early wage access
Paid time off
Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
And more!