101003 - Front Desk Clerk
About The Position
Contribute positively to a collaborative team environment within the Front Office and across all departments. Anticipate and prepare for guest needs, ensuring all requests are handled efficiently and thoughtfully. Participate in ongoing training and development to enhance service delivery and product knowledge. Adhere to all Hotel Valencia Group (and affiliates) policies, procedures, and safety standards to support efficient operations. Maintain reliable attendance and flexibility in scheduling based on business demands. Deliver exceptional guest service by greeting and engaging guests, maintaining a visible and approachable presence at the desk. Proactively assist guests with questions, directions, hotel services, and local recommendations. Demonstrate ownership by resolving guests and associate concerns professionally, thoroughly, and in a timely manner, escalating when appropriate. Maintain a clean, organized, and fully functional front desk environment and equipment. Complete daily shift tasks and required reports to ensure operational readiness and accuracy. Coordinate guest services such as transportation, room escorts (full or partial), and special requests. Communicate effectively with other departments to support seamless guest experiences. Perform additional duties and responsibilities as assigned by Front Office leadership or Manager on Duty. Create memorable, personalized experiences that make each guest feel recognized and valued. Anticipate guest needs before they are expressed whenever possible. Always Uphold the company’s Core Standards, ensuring service is personalized, attentive, and consistent with brand expectations. Always maintain confidentiality of guest and hotel information.
Requirements
- Excellent customer service skills
- Strong English communication and organizational skills
- Must be available to work mornings, nights, weekends, and holidays
Nice To Haves
- Hospitality experience preferred
Responsibilities
- Contribute positively to a collaborative team environment within the Front Office and across all departments
- Anticipate and prepare for guest needs, ensuring all requests are handled efficiently and thoughtfully
- Participate in ongoing training and development to enhance service delivery and product knowledge
- Adhere to all Hotel Valencia Group (and affiliates) policies, procedures, and safety standards to support efficient operations
- Maintain reliable attendance and flexibility in scheduling based on business demands
- Deliver exceptional guest service by greeting and engaging guests, maintaining a visible and approachable presence at the desk
- Proactively assist guests with questions, directions, hotel services, and local recommendations
- Demonstrate ownership by resolving guests and associate concerns professionally, thoroughly, and in a timely manner, escalating when appropriate
- Maintain a clean, organized, and fully functional front desk environment and equipment
- Complete daily shift tasks and required reports to ensure operational readiness and accuracy
- Coordinate guest services such as transportation, room escorts (full or partial), and special requests
- Communicate effectively with other departments to support seamless guest experiences
- Perform additional duties and responsibilities as assigned by Front Office leadership or Manager on Duty
- Create memorable, personalized experiences that make each guest feel recognized and valued
- Anticipate guest needs before they are expressed whenever possible
- Always Uphold the company’s Core Standards, ensuring service is personalized, attentive, and consistent with brand expectations
- Always maintain confidentiality of guest and hotel information
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
