Front Desk Clerk - Part Time

E.M.A. Hospitality•Milwaukee, WI

16h

About The Position

Position Overview: We are currently seeking a friendly and customer-focused Front Desk Clerk to join our team at Hampton Inn in Milwaukee WI. The Front Desk Clerk will be responsible for providing exceptional guest service, handling check-ins and check-outs, and assisting guests with inquiries and requests. The ideal candidate will have strong communication skills, attention to detail, and a passion for hospitality. Key Responsibilities: Guest Check-In and Check-Out: - Greet guests upon arrival and ensure a smooth check-in process. - Verify guest information, process payments, and issue room keys. - Provide information about hotel services, facilities, and local attractions. - Handle check-outs efficiently, processing payments and issuing receipts. Customer Service: - Respond to guest inquiries and requests promptly and courteously. - Resolve guest complaints and issues in a timely and professional manner. - Anticipate guest needs and provide personalized service to enhance their experience. - Maintain a positive and welcoming atmosphere at the front desk. Reservation Management: - Assist guests with making reservations, modifications, and cancellations. - Update reservation system with accurate guest information and special requests. - Ensure room availability and assign rooms based on guest preferences and hotel policies. Administrative Tasks: - Maintain accurate records of guest accounts, including charges and payments. - Prepare daily reports and balance cash drawers at the end of each shift. - Assist with administrative duties, including answering phones and responding to emails. Safety and Security: - Monitor the lobby and front desk area to ensure the safety and security of guests and staff. - Follow emergency procedures and protocols in case of incidents or emergencies. - Report any safety hazards or security concerns to management immediately.

Requirements

High school diploma or equivalent.
Excellent communication and interpersonal skills.
Strong attention to detail and organizational abilities.
Ability to multitask and work in a fast-paced environment.
Proficiency in computer software, including MS Office and hotel management systems.
Willingness to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

Previous experience in customer service or hospitality preferred.

Responsibilities

Greet guests upon arrival and ensure a smooth check-in process.
Verify guest information, process payments, and issue room keys.
Provide information about hotel services, facilities, and local attractions.
Handle check-outs efficiently, processing payments and issuing receipts.
Respond to guest inquiries and requests promptly and courteously.
Resolve guest complaints and issues in a timely and professional manner.
Anticipate guest needs and provide personalized service to enhance their experience.
Maintain a positive and welcoming atmosphere at the front desk.
Assist guests with making reservations, modifications, and cancellations.
Update reservation system with accurate guest information and special requests.
Ensure room availability and assign rooms based on guest preferences and hotel policies.
Maintain accurate records of guest accounts, including charges and payments.
Prepare daily reports and balance cash drawers at the end of each shift.
Assist with administrative duties, including answering phones and responding to emails.
Monitor the lobby and front desk area to ensure the safety and security of guests and staff.
Follow emergency procedures and protocols in case of incidents or emergencies.
Report any safety hazards or security concerns to management immediately.